Prisoner Custody Officer

Serco Limited; Slough; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading public service provider in the UK is seeking a Prisoner Custody Officer to ensure the safety and security of detainees during court processes. The role involves escorting detainees, monitoring their wellbeing, and maintaining court security. Ideal candidates will have strong communication skills and the ability to manage challenging situations. This position offers competitive salary and various benefits in a supportive and inclusive environment.

Benefits

Competitive salary

Continuous training and development

Pension and life insurance

Employee Assistance Programme

Discounts on various services

Diverse and inclusive workplace

Qualifications

• Current valid driver's license required.
• Good written and verbal communication skills to manage situations.
• Ability to handle challenging situations with professionalism.

Responsibilities

• Escort defendants to and from courtrooms and ensure their safety.
• Monitor and supervise detainees during court sessions.
• Ensure safety and security of the court environment.

Job description

Overview

Serco Limited – Permanent roles offering job stability & security. Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role; it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:

• Base Salary of £23,402 (35hrs pw).
• Continuous training & development opportunities, with annual base salary increments: year 2 £23,984; year 3 £24,436; year 4 £24,890.
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
• A range of benefits to support health and wellbeing (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more).
• Access to discounts and exclusive deals (Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts, and more).
• A supportive team & culture with a focus on diversity and inclusion.

We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a rota provided 12 weeks in advance to offer meaningful time off.

About the Role

As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management until it’s time for them to return to custody or be released. Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety.
• Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
• Maintaining confidentiality around sensitive information discussed during court proceedings and providing professional support to detainees while managing your own emotional wellbeing.
• Ensuring detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
• Monitoring the mental and physical health of detainees, providing support and reporting concerns to the appropriate authorities.
• Ensuring safety and security of the court environment, including responding to incidents or emergencies and conducting thorough searches to prevent contraband.
• Completing necessary paperwork and data entry accurately, including logging detainee movements and incidents.
• Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.

What You Need to Do the Job

Applicants come from varied backgrounds; what matters is commitment to making a difference to the lives of others. Training is provided during a 5 1/2-week program and supported by experienced colleagues. Ideally, you’ll have a current valid driver’s license, be reasonably fit, and have good written and verbal communication skills to manage and control all situations. This role requires responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. The role may suit those with an interest in criminology or psychology.

Assessment Process

Briefing call to assess eligibility → Competency-based Virtual Interview → short role-play and written exercise.

Additional Information

• All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
• All staff have a responsibility to safeguard and promote welfare of children and vulnerable young adults; appropriate training and safeguarding policies apply.
• This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Applicants must meet minimum eligibility criteria and immigration conditions where applicable.
• Right-to-work guidance and visa requirements: details in the job posting.

About Serco

At Serco, we deliver essential public services worldwide. We value diversity and inclusion and support flexible working arrangements where possible. We are Disability Confident Leader employers and hold the Gold Inclusive Employer Standard. For help with your application, contact [e-mail].

How to Apply

Please click the apply button to complete your application. We encourage timely applications, as closing dates may move depending on volume. We are committed to fair access to employment and will make reasonable adjustments during the interview process.