Print Account Manager - Client Success & Delivery

Harrison Scott Associates; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A print and communications company is seeking an experienced Account Manager to manage client accounts, ensuring exceptional customer service. This role includes overseeing the account process from brief to delivery and being the first line of support for clients. The ideal candidate will have a background in customer services within the print sector and strong communication skills to build lasting relationships. A passion for continuous improvement and providing excellent customer support is essential, including handling urgent requests outside business hours.

Qualifications

• Experience in a Customer Services environment within a print-related sector.
• Ability to articulate complex technical requirements clearly.

Responsibilities

• Manage accounts from brief to delivery, including purchasing necessary stocks.
• Provide first-line support for client queries and issues.
• Ensure excellent customer service and build long-lasting relationships.

Skills

Excellent written and oral skills

Strong communication skills

Passion for customer service

Vision for continuous improvement

Job description

A print and communications company is seeking an experienced Account Manager to manage client accounts, ensuring exceptional customer service. This role includes overseeing the account process from brief to delivery and being the first line of support for clients. The ideal candidate will have a background in customer services within the print sector and strong communication skills to build lasting relationships. A passion for continuous improvement and providing excellent customer support is essential, including handling urgent requests outside business hours.