Principal Sales Product Specialist, CCaaS

Jobgether; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment platform is seeking a Principal Sales Product Specialist in the United Kingdom. The ideal candidate will have extensive experience in cloud contact center sales, technical expertise in CCaaS platforms, and a proven track record of engaging C-level executives. This role involves collaborating with teams to drive sales, manage customer engagements, and represent the platform at industry events. Flexible working arrangements and competitive benefits are offered.

Benefits

Competitive salary and performance-based incentives

Professional development and growth opportunities

Flexible working arrangements including fully remote options

Comprehensive health and well-being support

Qualifications

• Minimum of 7 years of experience in cloud contact center sales.
• Proven experience in channel sales and managing complex sales cycles.
• Experience selling to C-level executives and driving strategic business outcomes.

Responsibilities

• Collaborate with teams to identify and close sales opportunities.
• Manage customer discovery calls and ensure alignment with client requirements.
• Run regular sales forecasts and maintain pipeline health.

Skills

Cloud contact center sales

Channel sales

Technical expertise in CCaaS

Communication skills

C-level engagement

Tools

Zendesk

Amazon Connect

AWS-based solutions

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Sales Product Specialist, CCaaS in the United Kingdom.

This role offers an exciting opportunity for an experienced sales professional specializing in cloud contact center technologies to drive adoption and revenue growth. You will act as a strategic advisor and technical expert for the CCaaS platform, working closely with sales, pre-sales, and partner teams to deliver tailored solutions to clients. Your expertise will support complex sales cycles, including C-level engagements, while fostering strong collaboration across teams and ensuring a high-impact customer experience. The role combines hands‑on client engagement with thought leadership, providing the chance to shape the future of customer experience technology in a dynamic, fast-paced environment.

Accountabilities

• Collaborate with sales, pre‑sales, and partner teams to identify, pursue, and close sales opportunities.
• Engage with vendors and delivery partners to align on best practices and sales strategies.
• Manage customer discovery calls and deal progress, ensuring alignment with client requirements.
• Partner with regional account executives to deliver tailored CCaaS solutions that meet customer needs.
• Run regular sales forecasts and maintain visibility on pipeline health across the territory.
• Advocate continuous innovation and improvement, staying ahead of industry trends and emerging technologies.
• Represent the CCaaS platform at regional events, conferences, and client engagements.

Requirements

• Minimum of 7 years of experience in cloud contact center sales.
• Proven experience in channel sales and managing complex sales cycles.
• Technical expertise in CCaaS platforms, preferably Zendesk, Amazon Connect, or AWS‑based solutions.
• Ability to work autonomously and collaboratively in a fast‑paced, results‑driven environment.
• Experience selling to C‑level executives and driving strategic business outcomes.
• Strong communication, presentation, and analytical skills, with a track record of achieving sales targets.
• Ability to proactively identify and pursue new business opportunities.

Benefits

• Competitive salary and performance‑based incentives.
• Professional development and growth opportunities.
• Flexible working arrangements including fully remote options.
• Collaborative and inclusive work environment with diverse teams.
• Exposure to cutting‑edge CCaaS technologies and transformational projects.
• Participation in industry events, networking, and knowledge‑sharing initiatives.
• Comprehensive health and well‑being support, including insurance and wellness programs.