Principal Product Designer

IVC Evidensia; City of Westminster; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading animal healthcare company in the UK is seeking a Principal Product Designer to enhance digital experiences in veterinary care. This role involves understanding the healthcare landscape, leading user-centered design initiatives, and mentoring fellow team members. Your expertise in prototyping and communication will help shape strategies that impact pet health and owner satisfaction. Competitive benefits include flexible working arrangements and a supportive office culture.

Benefits

Hybrid and remote working options

Dog-friendly office

6.6 weeks of annual leave

Birthday holiday entitlement

Private medical insurance

Company pension contributions

Cycle to Work and Green Car schemes

24/7 confidential Employee Assistance Programme

Qualifications

• 10+ years of experience creating and shipping digital experiences, preferably in the healthcare sector.
• Proficient in user research and user-centered design principles.
• Ability to articulate product and design decisions clearly.

Responsibilities

• Understand veterinary healthcare and customer needs through research.
• Champion user-centered design principles and collaborate with product teams.
• Shape strategy for 0 to 1 initiatives and evaluate value and feasibility.
• Mentor other Product Designers and contribute to cross-functional collaboration.

Skills

User-centered design

Communication

Collaboration

Prototyping

Figma

Tools

Figma

Design systems

Job description

Benefits

• Hybrid and remote working options
• Dog-friendly office
• 6.6 weeks of annual leave, inclusive of bank holidays
• Birthday holiday entitlement and enhanced family-friendly leave
• Discretionary annual bonus
• Private medical insurance or Cash Health Plan (eligibility applies)
• Company pension with IVC Evidensia contributions
• Cycle to Work and Green Car schemes (eligibility applies)
• 24 / 7 confidential Employee Assistance Programme

Experience: ~10+ years creating and shipping intuitive digital experiences with a portfolio; healthcare experience is a bonus.

Team player: Kind, humble, authentic, and collaborative in cross-functional settings.

Communication: Clear articulation of product and design decisions to partners across departments; provide honest, actionable feedback.

Growth mindset: Proactive in improving craft, collaboration and product outcomes.

Toolkit: Proficient with Figma, design systems, and prototyping to validate usability or product-market fit.

At IVC Evidensia we're on a mission to change animal healthcare around the world. We have thousands of clinics, hospitals and specialists across the UK, Europe and Canada, serving many millions of animals every year. Our products and services accompany every moment, from home care to nutrition, hygiene, vaccinations, wellness checks and more. We are there with reassuring, trusted advice, specialist health treatments and everything in between. Our Technology teams are responsible for the systems and infrastructure that support these outcomes, including patient records, health plans, client communications, diary management and dispensing.

Role Overview

We are looking for a Principal Product Designer to join us on our mission of Healthier Pets = Happier Owners.

What you will be doing

• Gain understanding of the veterinary / pet healthcare world, customers and users, leveraging prior research and contributing to user research artefacts over time.
• Champion user-centred principles by setting context, mapping stories / services, prototyping, iterating and measuring impact, and helping product teams mature their practices.
• Think big, test small with end-to-end thinking, while remaining pragmatic about feasibility within a digital transformation and short feedback loops.
• Shape strategy by leading 0 to 1 initiatives, evaluating value, viability and feasibility in collaboration with other Principals or Heads of Product, Engineering and Architecture.
• Provide leadership at Senior Leadership level within the Tribe and technology function, mentor fellow Product Designers, and contribute to cross-functional collaboration across Operations and Marketing.