Primary Care Facilitator

NHS; Pontypool; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in the UK seeks a motivated Primary Care Facilitator to join its team, delivering and supporting digital technologies to Primary Care Stakeholders. The role requires excellent communication and organisation skills, with responsibilities including supporting digital initiatives and coaching Stakeholders. Applicants should have a degree or equivalent experience, with knowledge in clinical terms and NHS standards. The position offers flexible working and the opportunity to impact healthcare delivery in Wales.

Benefits

Competitive salary

28 days of annual leave plus Bank Holidays

Opportunities for career development

Flexible working

Qualifications

• Degree level or equivalent qualification or demonstrable experience.
• Commitment to continuing professional development.
• Knowledge of Clinical Terms and relevant NHS standards.

Responsibilities

• Support implementation of digital technologies in Primary Care.
• Coach Primary Care Stakeholders in adopting new technologies.
• Monitor service requests and liaise with stakeholders.
• Contribute to project plans and continuous service improvements.

Skills

Communication skills

Organisational skills

Ability to work autonomously

Proactive attitude

Education

Degree level or equivalent qualification

ITIL Foundation Certificate or equivalent experience

Job description

As an expanding team, we have an exciting vacancy for a Primary Care Facilitator to work as part of the Primary Care Services Team within Digital Health and Care Wales.

As a Primary Care Facilitator, you will be responsible for the delivery and support of digital technologies to Primary Care Stakeholders.

We are looking for a motivated individual who is willing to work, learn, and actively contribute within a team environment, possessing excellent communication and organisation skills.

Experience in the delivery of digital technologies is desirable but not essential.

Due to the geography and spread of our service portfolio, you will be required to be flexible and be able to travel to various sites across Wales at least 3 times per week; this may on occasion, require overnight stays.

This post is fixed term/secondment for 12 months to cover secondment.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

The key duties of the role are:

Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders

Coach and mentor Primary Care Stakeholders in adopting new digital technologies

Build relationships with Primary Care Stakeholders to effectively manage their digital service needs

Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary.

Establish and maintain effective two way written and verbal communication with all Stakeholders

Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted

Contribute to the development of project plans which identifies resources, critical paths, and risks.

This post is fixed term/secondment for 12 months to cover a secondment.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Job responsibilities

Responsible for:

adjusting priorities to meet frequently changing Stakeholder demands, self-managing any conflicting demands,

providing coaching to Primary Care Stakeholders on the Digital products and services available to them

maintaining effective two way written and verbal communication

the implementation of national or local initiatives.

providing feedback on new processes and procedures to support changes to service implementation, ensuring continuous service improvements to Primary Care Stakeholders.

the preparation and drafting of routine and ad-hoc reports

maximising the use of technology to improve performance and making recommendations to the teams operational processes to improve performance across the team.

providing and receiving complex or sensitive information in relation to products/services projects and workstreams that will need to be interpreted and communicated to team members

facilitating the deployment of national products and services through agreed communication channels

Person Specification

Qualifications

• Degree level or equivalent qualification or able to demonstrate equivalent experience
• Commitment to continuing professional development for self
• ITIL Foundation Certificate or demonstrable equivalent experience.
• Working knowledge of Clinical Terms.
• Knowledge of NHS Wales organisations & ITIL strategy.
• Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security

Experience

• Experience of delivering customer services in a health care setting
• Experience in delivering projects in a Primary Care setting
• Presenting to small groups

Skills and Attributes

• Ability to work on own initiative whilst being an effective member of a hybrid team
• Proactive & flexible approach to working
• Responsive to changing environments
• Excellent organisational skills and the ability to identify priorities
• Possess excellent written and oral communication skills.
• Ability to develop and maintain effective working relationship with colleagues and Stakeholders.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.