Service Advisor

Confidential; Winchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Hawkfield Recruitment is working with a well-established automotive dealer group in Winchester to recruit an experienced Service Advisor for their busy Aftersales team.

Offering a competitive package with £30,000 basic and £35,000 OTE plus benefits, this franchised dealership provides a supportive environment and opportunities for career development within a multi-brand setting.

Qualifications

• Proven ability to deliver excellent customer service.
• Clear and confident communication with customers and colleagues.
• Experience handling service bookings and vehicle servicing inquiries.
• Strong understanding of workshop processes and service requirements.
• Ability to promote additional services and work confidently.
• Collaborative approach with Technicians and Aftersales teams.
• Professional presentation and meticulous data recording.

Responsibilities

• Be the main point of contact for customers during servicing/repairs.
• Welcome customers and discuss servicing and repair needs.
• Manage bookings, enquiries and service appointment scheduling.
• Coordinate with Technicians and Workshop to ensure timely work.
• Provide progress updates to customers throughout the day.
• Explain repair needs clearly and professionally.
• Produce accurate estimates for servicing and repairs.
• Obtain customer authorisation for additional work.
• Promote Aftersales products and services when appropriate.
• Record and update customer/vehicle information in dealership systems.
• Prepare and process repair orders per procedures.
• Ensure invoicing is accurate and timely.
• Arrange vehicle collection/delivery.
• Complete warranty documentation accurately.
• Maintain high levels of customer satisfaction and retention.
• Support achievement of department service and sales targets.
• Build lasting relationships to encourage repeat business.

Skills

Customer service

Communication skills

Face-to-face & phone chats

Workshop processes understanding

Commercial awareness

Teamwork with technicians

Attention to detail

Positive attitude

Job description

Job Title: Service Advisor

Location: Winchester, Hampshire

Salary: £30,000 Basic Salary - £35,000 OTE + Company Benefits

Hours: Monday to Friday 8am - 6pm, 1 in 4 Saturday mornings

Hawkfield Recruitment is working with a well-established automotive dealer group in Winchester who are recruiting for an experienced Service Advisor to join their busy Aftersales team.

This is an excellent opportunity for an experienced Service Advisor looking to join a successful franchised dealership, offering a competitive salary package of£30,000 basic, £35,000 OTE, a supportive working environment and opportunities for career development.

Our client represents a combination of established and exciting new automotive brands, offering customers a diverse range of vehicles, including the latest petrol, hybrid and electric models. Working within a busy multi-brand dealership, you will be part of an experienced Aftersales team committed to delivering excellent customer service.

As a Service Advisor, you will play an important role in managing the customer journey throughout the Aftersales process, working closely with the workshop to ensure customers receive an excellent level of service from initial booking through to vehicle collection.

Responsibilities of the Service Advisor

• Act as the main point of contact for customers throughout their vehicle servicing and repair journey
• Welcome customers into the dealership and discuss their servicing and repair requirements
• Manage customer bookings, enquiries and service appointments
• Liaise closely with Technicians and the Workshop team to ensure work is completed efficiently
• Keep customers updated on the progress of their vehicles throughout the day
• Explain repair and maintenance requirements clearly and professionally
• Provide accurate estimates for servicing, maintenance and repair work
• Gain customer authorisation for additional work identified during inspections
• Promote relevant Aftersales products and additional services
• Ensure all customer and vehicle information is accurately recorded and updated on dealership systems
• Prepare and process repair orders in accordance with dealership and manufacturer procedures
• Ensure invoicing is completed accurately and within agreed timescales
• Coordinate vehicle collection and delivery arrangements
• Ensure warranty documentation is accurately completed and processed
• Maintain excellent levels of customer satisfaction and retention
• Work towards departmental customer service and sales targets
• Build strong relationships with customers to encourage repeat business

What We're Looking For

• Previous Service Advisor experience within the motor trade
• Excellent customer service and communication skills
• Confident dealing with customers both face-to-face and over the telephone
• Good understanding of workshop processes and vehicle servicing requirements
• Commercial awareness and confidence promoting additional work and services
• Experience managing customer expectations and resolving queries professionallyAbility to work effectively alongside Technicians and the wider Aftersales team
• Excellent attention to detail and a professional approach
• A positive attitude and commitment to delivering excellent customer service

This position would suit an experienced Service Advisor looking for their next opportunity within a successful franchised dealership, offering a competitive salary package, a varied multi-brand environment and the opportunity to continue developing their career.