Luxury Auto Service Advisor | Premier Customer Experience

Hawk Hiring LTD; Tewkesbury; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Health Cash Plan

Life Assurance

Employee Assistance Programme

Enhanced family leave

Volunteering opportunities

Staff referral scheme

Discounts platform

Job summary

Hawk Hiring LTD in Tewkesbury is seeking an ambitious Automotive Service Advisor / Aftersales Specialist to join a luxury prestige dealership. You will act as the primary liaison between customers and the workshop, guiding servicing journeys and delivering a first-class experience.

Based at our on-site location, you will upsell maintenance products and services, coordinate with workshop teams, and maintain proactive communication to keep customers updated throughout the service journey.

Qualifications

• Proven experience as Automotive Service Advisor or Aftersales Advisor in the motor trade.
• Excellent communication, listening and rapport-building skills.
• Energetic, positive attitude with strong organizational abilities in a busy environment.
• Solid understanding of vehicle products and maintenance.
• Hold a Full UK Driving Licence.

Responsibilities

• Oversee vehicle servicing and repair journeys.
• Deliver first-class personalized communication.
• Ensure an exceptional customer experience every time.
• Coordinate with workshop and service teams on progress updates.
• Upsell maintenance products and services where appropriate.

Skills

Automotive Service Advisor experience

Aftersales experience

Communication skills

Organizational skills

Full UK Driving Licence

Job description

Hawk Hiring LTD in Tewkesbury is seeking an ambitious Automotive Service Advisor / Aftersales Specialist to join a luxury prestige dealership. You will act as the primary liaison between customers and the workshop, guiding servicing journeys and delivering a first-class experience.

Based at our on-site location, you will upsell maintenance products and services, coordinate with workshop teams, and maintain proactive communication to keep customers updated throughout the service journey.