Presales Engineer (Mandarin Speaker）

JR United Kingdom; Basingstoke; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in the security and surveillance sector is seeking a Pre-Sales Engineer. This role involves promoting products, providing technical support, and collaborating with various departments to enhance customer engagement and product offerings. Ideal candidates should possess strong knowledge in CCTV and alarm systems and have excellent communication skills to interact with both technical and non-technical clients.

Qualifications

• Experience managing multiple products and initiatives.
• Knowledge of video surveillance and industrial drones.
• Ability to influence and communicate with diverse audiences.

Responsibilities

• Promote products pre-sales and assist in product selection.
• Provide technical training to channel customers’ engineers.
• Offer technical support on video surveillance equipment.

Skills

CCTV

Alarm Systems

Access Control

Effective Communication

Data Analysis

Customer Service

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will collaborate with Tech, Sales, Marketing, and Operations departments, as well as external clients such as distributors, system integrators, installers, and end-users, to enhance business performance and reputation, ensuring sustained growth.

Main Responsibilities:

• Promote products pre-sales, introduce new features to channel customers, assist in product selection, and support sales targets.
• Define and manage product roadmaps aligned with organizational strategy.
• Provide technical training to channel customers’ engineers to improve their technical knowledge.
• Gather product feedback from customers to improve technology processes and communicate changes to the product manager.
• Assist customers with tender documents and participate in promotional activities like trade shows and open days.
• Offer technical support on video surveillance equipment, troubleshoot issues, and coordinate with R&D and third-party integrations.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, network, and industrial drones.
• Ability to work independently and set strategic directions.
• Effective communication skills with technical and non-technical audiences, with the ability to influence and gain buy-in.
• Proficient in analyzing data to inform decisions.
• Excellent customer service and communication skills.
• Quick learner of new technologies.