Presales Engineer (Mandarin Speaker）

JR United Kingdom; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

JR United Kingdom is seeking a Pre-Sales Engineer to enhance business performance in the Security and Surveillance industry. This role is crucial in product promotion, technical support, and stakeholder engagement, requiring strong knowledge of advanced technologies in the field. Candidates should demonstrate excellent customer service skills and the ability to manage multiple projects effectively.

Qualifications

• Experience managing multiple products and projects.
• Strong knowledge of security systems and technologies.
• Ability to work independently and influence stakeholders.

Responsibilities

• Provide product pre-sales promotion and training for technical engineers.
• Assist customers with tender documents and maintain communication with headquarters.
• Offer technical support and collaborate with R&D for troubleshooting.

Skills

CCTV

Alarm systems

Access control

Video conferencing

Cloud storage

Technical support

Data analysis

Customer service

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: Swindon, Wiltshire, United Kingdom

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The Pre-Sales Engineer will engage with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, to enhance Dahua's business performance, reputation, and ensure sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new product features to channel customers, assisting customers in product selection, and collaborating with sales staff to achieve sales targets.
• Define and manage a product roadmap aligned with organizational strategy, balancing delivery and value.
• Provide product training to technical engineers within our channel network to improve their technical knowledge.
• Gather product feedback from customers, contribute to technological process improvements, and communicate feedback to the product management team.
• Assist customers in preparing tender documents and participate in tenders to meet standards. Support business partners such as distributors and resellers in brand promotion activities like trade shows, Tech Day, and Open Day.
• Offer technical support and advice on video surveillance equipment, respond to technical issues, collaborate with R&D on troubleshooting, and assist with third-party integrations.
• Maintain effective communication with headquarters regarding new product lines and technical issues to ensure timely problem resolution.

Key Attributes:

• Experience managing multiple products and projects with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, video/audio matrices, networks, and industrial drones.
• Ability to work independently, set clear strategic directions, and influence stakeholders.
• Effective communication skills with technical and non-technical audiences.
• Proficiency in analyzing data to inform decisions.
• Excellent customer service and communication skills.
• Quick learner of new technologies.