Presales Engineer (Mandarin Speaker）

JR United Kingdom; Bournemouth; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading company in the security and surveillance industry is seeking a Pre-Sales Engineer to enhance product offerings and engage with clients. The successful candidate will manage product promotions, train channel partners, and provide technical support, making a significant impact on business performance.

Qualifications

• Experience managing multiple products.
• Strong knowledge of CCTV, alarm systems, and related products.
• Ability to work independently and set strategic directions.

Responsibilities

• Provide product pre-sales promotion and assist customers in product selection.
• Define and manage product roadmaps.
• Train technical engineers of channel customers.

Skills

Communication

Customer Service

Technical Support

Data Analysis

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The role involves engaging with internal departments and external clients such as distributors, system integrators, installers, and end-users to enhance business performance, reputation, and growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new features, assisting customers in product selection, and supporting sales targets.
• Define and manage product roadmaps aligned with organizational strategy.
• Train technical engineers of channel customers to improve their technical knowledge.
• Gather customer feedback to improve technology processes and product offerings.
• Assist customers in preparing tender documents and support business partners in brand promotion through trade shows and events.
• Provide technical support and advice on video surveillance equipment, troubleshooting, and integration with third-party systems.
• Maintain communication with headquarters on new products and technical issues for timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm, access control, video conference, VMS, cloud storage, and related products.
• Ability to work independently and set strategic directions.
• Effective communication skills with technical and non-technical audiences, with influence across the organization.
• Ability to analyze qualitative and quantitative data to inform decisions.
• Good customer service and communication skills.
• Quick learner of new technologies.