Presales Engineer (Mandarin Speaker）

JR United Kingdom; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the security and surveillance sector seeks a Pre-Sales Engineer to enhance its market presence. This role involves collaborating with teams to deliver high-quality solutions and engaging with clients and stakeholders to drive business success. Applicants should have strong technical knowledge in security systems and excellent communication skills.

Qualifications

• Experience in managing multiple products.
• Strong technical knowledge of security systems and equipment.
• Effective communication with various stakeholders.

Responsibilities

• Provide pre-sales product promotion and support.
• Define product roadmap and assist in tender preparation.
• Deliver product training and gather customer feedback.

Skills

CCTV

Alarm systems

Access control

Video conference

VMS

Cloud storage

Customer service

Communication

Data analysis

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The role involves collaborating with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, and other stakeholders. The goal is to improve Dahua’s business performance, reputation, and ensure sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new features to channel customers, assisting in product selection, and supporting sales targets.
• Define and manage a product roadmap aligned with organizational strategy.
• Provide product training to technical engineers of channel customers to enhance their technical knowledge.
• Gather product feedback from customers, contribute to continuous improvement, and communicate insights to the product management team.
• Assist customers in preparing tender documents and participate in tenders to meet standards.
• Support business partners like distributors and resellers in brand promotion through promotional materials and participation in trade shows and open days.
• Offer technical support and advice on video surveillance equipment, troubleshoot issues, and coordinate with R&D and third-party companies.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely problem resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm, access control, video conference, VMS, cloud storage, video wall, network, and industrial drone products.
• Ability to work independently and set clear strategic directions.
• Effective communication skills with technical and non-technical audiences, with influence and organizational buy-in capabilities.
• Proficiency in analyzing qualitative and quantitative data to inform decisions.
• Good customer service and communication skills.
• Quick learner of new technologies.