Presales Engineer (Mandarin Speaker）

JR United Kingdom; Portsmouth; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading company in Security and Surveillance is seeking a Pre-Sales Engineer to enhance business performance and reputation. The role involves collaboration with internal teams and external clients, providing technical support, promoting products, and managing product roadmaps. Candidates should possess strong knowledge of security systems and excellent communication skills.

Qualifications

• Experience in managing multiple products and initiatives.
• Capability to analyze data for informed decisions.
• Ability to work independently and communicate effectively.

Responsibilities

• Provide product pre-sales promotion and support sales targets.
• Train technical engineers of channel partners.
• Offer technical support and advice on video surveillance equipment.

Skills

CCTV

Alarm systems

Access control

Video conferencing

Communication

Customer service

Data analysis

Quick learner

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will collaborate with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, and end-users. The goal is to enhance Dahua’s business performance, reputation, and ensure sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, introduce new features, assist customers in product selection, and support sales targets.
• Define and manage a product roadmap aligned with organizational strategy.
• Train technical engineers of channel partners to improve their technical knowledge.
• Gather customer feedback, contribute to process improvements, and communicate with product management.
• Assist customers with tender documents, participate in promotional activities like trade shows and open days.
• Offer technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party companies.
• Coordinate with headquarters on new products and technical matters to ensure timely problem resolution.

Key Attributes:

• Experience in managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, network, and industrial drones.
• Ability to work independently, set strategic directions, and communicate effectively with both technical and non-technical stakeholders.
• Proficiency in analyzing data to inform decisions.
• Good customer service and communication skills.
• Quick learner of new technologies.