Presales Engineer (Mandarin Speaker）

JR United Kingdom; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the Security and Surveillance industry is seeking a Pre-Sales Engineer to enhance business performance through collaboration with various stakeholders. The role involves product promotion, providing training, and maintaining communication with headquarters regarding product improvements. Ideal candidates will possess strong knowledge of CCTV and related technologies, effective communication skills, and a customer-focused attitude.

Qualifications

• Strong knowledge of security systems including CCTV and alarms.
• Experience in data analysis and customer service skills.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Provide product pre-sales promotion and product training to customers.
• Define and manage a product roadmap in alignment with strategy.
• Offer technical support and troubleshoot issues on video surveillance equipment.

Skills

CCTV

Alarm systems

Access control

Video conferencing

Data analysis

Customer service

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will collaborate with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, and others to enhance Dahua's business performance and reputation, ensuring healthy business growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new product features to channel customers, assisting customers in product selection, and supporting sales targets.
• Define and manage a product roadmap aligned with organizational strategy, balancing delivery and value.
• Provide product training to technical engineers of channel customers to improve their technical knowledge.
• Gather product feedback from customers, contribute to continuous technological improvements, and communicate changes to the product management team.
• Assist customers in preparing tender documents and participate in tenders to meet standards. Support business partners such as distributors and resellers in brand promotion through promotional activities like trade shows and open days.
• Offer technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party integrations.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely problem resolution.

Key Attributes:

• Experience managing multiple products and initiatives with prioritization skills.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, network products, and industrial drones.
• Ability to work independently, set clear strategic directions.
• Effective communication skills with technical and non-technical stakeholders, influencing and gaining buy-in.
• Data analysis skills to inform decisions.
• Excellent customer service and communication skills.
• Quick learner of new technologies.