Premium Retail Manager

DCK Group; Warrington; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prominent sports and entertainment organization is seeking a Premium Retail Manager to lead operations at the iconic Etihad Stadium. This role focuses on delivering exceptional guest experiences during matchdays and events while managing diverse teams. The ideal candidate has strong leadership experience in hospitality, knowledge of food safety legislation, and the ability to juggle multiple tasks. Join a world-class environment and play a key role in venue developments, while benefiting from competitive salary and career opportunities.

Benefits

Career development opportunities

Staff perks and training

Competitive salary

Qualifications

• Proven leadership experience in F&B, hospitality, catering, or similar environments.
• Skilled in managing large, diverse teams in fast-paced settings.
• A strong track record of delivering exceptional customer service.
• Knowledge of food safety and health & safety legislation.
• Excellent organisational skills with the ability to juggle priorities.
• Strong admin and tech skills, including reporting tools.

Responsibilities

• Lead Premium Matchday Operations and oversee supervisors and staff.
• Set the gold standard for service and inspire your team.
• Support non-matchday events and ensure operations are seamless.
• Implement processes for new Premium areas and expansions.
• Collaborate with logistics, staffing, and senior leadership.
• Champion compliance with food safety and operational standards.
• Manage stock, reduce waste, and support sustainability initiatives.
• Recruit, train, and develop talent for the operations team.

Skills

Leadership

Customer Service

Team Management

Operational Excellence

Food Safety Knowledge

Organisational Skills

Admin Skills

Tools

Excel

EPOS systems

Job description

We're looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world's most iconic stadiums — Etihad Stadium, home of Manchester City FC. This role is all about elevating Premium Retail and entry‑level Hospitality spaces – from matchdays to concerts and tours. You'll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership. If you're passionate about creating standout guest experiences and love the buzz of live events, this is your stage.

Responsibilities

• Lead Premium Matchday Operations – Take ownership of multiple Premium GA and Hospitality spaces, run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
• Deliver Exceptional Experiences – Set the gold standard for service, coach and inspire your team so every guest leaves with a story worth sharing.
• Support Non‑Matchday Events – From major concerts to stadium tours, keep operations seamless and standards high.
• Mobilise New Premium Areas – Be at the forefront of venue expansion, implement, and fine‑tune processes for new spaces.
• Collaborate Across Teams – Work hand‑in‑hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
• Champion Compliance & Best Practice – Ensure food safety, health & safety, and operational excellence across all Premium spaces.
• Manage Stock & Sustainability – Keep inventory tight, reduce waste, and support efficiency initiatives.
• Recruit, Train & Develop Talent – Build and nurture a strong team pipeline for Premium Retail operations.

Qualifications

• Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
• Skilled in managing large, diverse teams in fast‑paced, high‑pressure settings.
• A strong track record of delivering exceptional customer service.
• Knowledge of food safety, health & safety legislation, and operational best practice.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong admin and tech skills – Excel, EPOS systems, and reporting tools.

Benefits

• Be part of a world‑class sports and entertainment group.
• Work in a Premium Retail and Hospitality environment at an iconic venue.
• Play a key role in exciting venue developments and expansions.
• Access career development opportunities across City Football Group.
• Enjoy staff perks, training, and a competitive salary.