Premium Eyewear Associate - Customer Focus & Growth

Vision Express; Chelmsford; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Frame allowance £350 towards frames

33 days holiday

Staff discounts

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is recruiting for a Retail Optical Assistant to join our UK stores. You will deliver personalised customer service, advise on eyewear, and assist with fittings and minor repairs using the latest optical tech.

You will support pre-screening eye tests, handle admin tasks, and contribute to a smooth store operation while representing a leading global optical retailer backed by EssilorLuxottica.

Qualifications

• Confidently engage with customers and recommend products.
• Good communication and listening to understand customer needs.
• Passionate about eyewear and comfortable using digital tools.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

People skills

Communication

Digital tools

Team player

Eyewear knowledge

Tools

Eye testing equipment

POS software

Job description

Vision Express is recruiting for a Retail Optical Assistant to join our UK stores. You will deliver personalised customer service, advise on eyewear, and assist with fittings and minor repairs using the latest optical tech.

You will support pre-screening eye tests, handle admin tasks, and contribute to a smooth store operation while representing a leading global optical retailer backed by EssilorLuxottica.