Premium Auto Workshop Controller Lead & Optimize Techs

Lookers; Worcester; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Family leave

Eyecare vouchers

Smart Health

Dental insurance

Critical illness cover

Techscheme discounts

Job summary

Lookers in Worcester is seeking an experienced Workshop Controller to lead the Aftersales Department in a premium brand environment. You will supervise technicians, prioritise workloads and drive service quality to meet targets while maintaining customer satisfaction.

The role offers a clear career path with brand-specific training and development opportunities. Hours are 42 per week, with salary up to £45,600 (basic £34,000–£36,000 plus bonus).

Responsibilities

• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
• Maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved.
• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
• Liaising with colleagues and other departments to ensure a top quality service for customers.
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

Job description

Lookers in Worcester is seeking an experienced Workshop Controller to lead the Aftersales Department in a premium brand environment. You will supervise technicians, prioritise workloads and drive service quality to meet targets while maintaining customer satisfaction.

The role offers a clear career path with brand-specific training and development opportunities. Hours are 42 per week, with salary up to £45,600 (basic £34,000–£36,000 plus bonus).