Automotive Workshop Lead | Drive Quality & Ops Excellence

Autotech Recruit Ltd; Taunton; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Training programs

Pension scheme

Life assurance

Employee assistance

Discounts

Cycle-to-work

Long service awards

Modern workshop

Job summary

Autotech Recruit Ltd. is seeking a capable Workshop Controller for a busy franchised dealership in Taunton. You will lead the day-to-day running of the workshop, allocate work, monitor productivity and ensure high-quality workmanship while delivering excellent customer satisfaction.

This role suits an experienced Workshop Controller, Senior Technician or Aftersales professional seeking progression within a forward‑thinking automotive retailer. 45 hours per week, salary up to £38,836 per annum.

Qualifications

• Experience in an automotive workshop or aftersales environment.
• Strong leadership and organisational skills.
• Excellent communication and people management abilities.
• Full UK driving licence preferred.

Responsibilities

• Oversee the efficient day-to-day operation of the workshop.
• Maximise workshop productivity, profitability, and technician utilisation.
• Allocate work effectively based on technician skill sets and workshop capacity.
• Monitor workshop loading and workflow to ensure deadlines are achieved.
• Support technicians with technical queries and operational challenges.
• Maintain workshop quality standards and ensure repairs are completed right first time.
• Drive vehicle health check performance and aftersales opportunities.
• Ensure warranty and goodwill claims are processed in accordance with manufacturer guidelines.
• Support achievement of workshop sales, labour targets, and key performance indicators.
• Promote a culture of quality, customer satisfaction, and continuous improvement.

Skills

Leadership

Workshop management

Communication

Job description

Autotech Recruit Ltd. is seeking a capable Workshop Controller for a busy franchised dealership in Taunton. You will lead the day-to-day running of the workshop, allocate work, monitor productivity and ensure high-quality workmanship while delivering excellent customer satisfaction.

This role suits an experienced Workshop Controller, Senior Technician or Aftersales professional seeking progression within a forward‑thinking automotive retailer. 45 hours per week, salary up to £38,836 per annum.