Premium Auto Service Advisor | Durham

ajautomedics ltd; Carrville; On-site; GBP 22,000 - 28,000; Full time

Job summary

A family-run garage in Carrville, England is seeking a Service Advisor to ensure seamless customer experiences. You will be the first point of contact for customers, handling enquiries both in person and over the phone, while also liaising with the workshop team. The ideal candidate will have experience in the motor trade, excellent communication skills, and a focus on customer satisfaction. A full UK driving license and strong IT skills are necessary for this position.

Qualifications

• Experience in a Service Advisor role in the motor trade.
• A friendly, professional manner with a focus on customer satisfaction.
• The ability to work well under pressure.

Responsibilities

• Greet customers and handle service enquiries both in person and over the phone.
• Book vehicles into the workshop and input details into the system.
• Provide clear explanations of work required and keep customers informed.

Skills

Excellent communication

Organisational skills

Customer satisfaction focus

Strong IT skills

Job description

A family-run garage in Carrville, England is seeking a Service Advisor to ensure seamless customer experiences. You will be the first point of contact for customers, handling enquiries both in person and over the phone, while also liaising with the workshop team. The ideal candidate will have experience in the motor trade, excellent communication skills, and a focus on customer satisfaction. A full UK driving license and strong IT skills are necessary for this position.