Premium Auto Service Advisor | Customer Experience & EVHC

Performance Resourcing; Oxford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Perks at Work

Training programs

Career progression

Job summary

Performance Resourcing is recruiting an experienced Service Advisor for a Premium Franchised Dealership in the Oxford area. The role involves acting as the key contact between customers and the workshop, delivering a first-class service from start to finish.

You will welcome customers, log vehicle concerns, schedule service appointments, provide cost estimates, and liaise with technicians to monitor progress. 2+ years’ experience and EVHC knowledge are essential.

Qualifications

• Minimum 2 years' recent experience as a Service Advisor.
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process.
• Excellent communication and customer service skills.
• Highly organised with the ability to manage multiple tasks efficiently.
• Stable work history (no more than 3 roles within the last 6 years preferred).

Responsibilities

• Welcoming customers and managing all service and repair enquiries.
• Understanding customer requirements and accurately logging vehicle concerns.
• Scheduling service appointments, vehicle drop-offs, and collections.
• Providing clear and transparent cost estimates and service recommendations.
• Keeping customers fully informed throughout the repair process.
• Liaising closely with technicians to monitor vehicle progress and ensure timely completion.
• Managing bookings via online systems, telephone, and face-to-face interactions.
• Building strong, long-term relationships to encourage repeat business.

Skills

Service advisor

Customer service

EVHC knowledge

Communication

Organised

Team player

Job description

Performance Resourcing is recruiting an experienced Service Advisor for a Premium Franchised Dealership in the Oxford area. The role involves acting as the key contact between customers and the workshop, delivering a first-class service from start to finish.

You will welcome customers, log vehicle concerns, schedule service appointments, provide cost estimates, and liaise with technicians to monitor progress. 2+ years’ experience and EVHC knowledge are essential.