Service Advisor (Premium Brand)

Performance Resourcing; Oxford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Perks at Work

Training programs

Career progression

Job summary

Performance Resourcing is recruiting an experienced Service Advisor for a Premium Franchised Dealership in the Oxford area. The role involves acting as the key contact between customers and the workshop, delivering a first-class service from start to finish.

You will welcome customers, log vehicle concerns, schedule service appointments, provide cost estimates, and liaise with technicians to monitor progress. 2+ years’ experience and EVHC knowledge are essential.

Qualifications

• Minimum 2 years' recent experience as a Service Advisor.
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process.
• Excellent communication and customer service skills.
• Highly organised with the ability to manage multiple tasks efficiently.
• Stable work history (no more than 3 roles within the last 6 years preferred).

Responsibilities

• Welcoming customers and managing all service and repair enquiries.
• Understanding customer requirements and accurately logging vehicle concerns.
• Scheduling service appointments, vehicle drop-offs, and collections.
• Providing clear and transparent cost estimates and service recommendations.
• Keeping customers fully informed throughout the repair process.
• Liaising closely with technicians to monitor vehicle progress and ensure timely completion.
• Managing bookings via online systems, telephone, and face-to-face interactions.
• Building strong, long-term relationships to encourage repeat business.

Skills

Service advisor

Customer service

EVHC knowledge

Communication

Organised

Team player

Job description

Learn more about the general tasks related to this opportunity below, as well as required skills.

Oxford (Oxfordshire)

£35,000 - £45,000 OTE (uncapped bonus potential)

Please note; DO NOT apply unless you have at least 2 years current or recent Car Dealership Service Advisor experience.

We are currently recruiting for an experienced Service Advisor to join a Premium Franchised Dealership in the Oxford area.

This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.

The Role

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish.

Your Responsibilities Will Include

• Welcoming customers and managing all service and repair enquiries
• Understanding customer requirements and accurately logging vehicle concerns
• Scheduling service appointments, vehicle drop-offs, and collections
• Providing clear and transparent cost estimates and service recommendations
• Keeping customers fully informed throughout the repair process
• Liaising closely with technicians to monitor vehicle progress and ensure timely completion
• Managing bookings via online systems, telephone, and face-to-face interactions
• Building strong, long-term relationships to encourage repeat business

About You

• Minimum 2 years' recent experience as an Automotive Service Advisor
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process
• Excellent communication and customer service skills
• Highly organised with the ability to manage multiple tasks efficiently
• Professional, approachable, and customer-focused
• Stable work history (no more than 3 roles within the last 6 years preferred)
• A team player with a positive and proactive attitudeWhat We Offer

What We Offer

• Industry-leading benefits package
• Access to "Perks at Work" discount platform
• Structured training and ongoing career development programmes
• Clear progression opportunities within a premium brand network
• A stable and rewarding long-term career path

If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you.

Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy.

Performance Resourcing is a specialist automotive recruitment company, working with dealerships and automotive businesses throughout the UK