Pre Tennancy Administrator

Confidential; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Clark James Recruitment are partnering with a respected estate agency to recruit a Lettings Pre-Tenancy Administrator. You will support the lettings team through the pre-tenancy process from offer to move-in, ensuring a smooth, compliant onboarding experience for landlords and tenants.

Key duties include coordinating references, Right to Rent checks, tenancy agreements, deposit registrations, inventory scheduling, and maintaining accurate records.

Qualifications

• Previous lettings or property administration experience preferred but not essential.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to manage multiple tasks and meet deadlines.
• Good working knowledge of Microsoft Office and property management systems.
• Understanding of lettings legislation and compliance (desirable).
• Proactive and able to work independently.
• Professional and approachable manner.
• Strong problem-solving skills.
• High level of accuracy and accountability.

Responsibilities

• Coordinate the pre-tenancy process from offer agreed to tenancy start date.
• Liaise with tenants, landlords, and third-party providers to progress applications.
• Arrange and monitor referencing, credit checks, and Right to Rent checks.
• Prepare tenancy agreements and ensure documentation is accurate and compliant.
• Organise deposit registration and ensure funds are processed correctly.
• Schedule inventory reports and check-in appointments.
• Ensure all legal and compliance requirements are met prior to move-in.
• Maintain accurate records and update internal systems.
• Respond promptly to queries from tenants and landlords.
• Support the wider lettings team with administrative duties as required.

Skills

Organisational skills

Attention to detail

Communication

Multi-tasking

MS Office

Job description

Clark James Recruitment are working with a highly regarded Estate Agency Brand.

Due to further growth within the business, our is client is looking to recruit a Pre Tenancy Administrator to join the Lettings team.

Role

We are seeking a highly organised and detail-oriented Lettings Pre-Tenancy Administrator to support our lettings team in managing the pre-tenancy process from offer acceptance through to move-in. This role is crucial in ensuring a smooth, compliant, and efficient onboarding experience for both landlords and tenants.

Responsibilities

• Coordinate the pre-tenancy process from offer agreed to tenancy start date.
• Liaise with tenants, landlords, and third-party providers to progress applications.
• Arrange and monitor referencing, credit checks, and Right to Rent checks.
• Prepare tenancy agreements and ensure all documentation is accurate and compliant.
• Organise deposit registration and ensure funds are correctly processed.
• Schedule inventory reports and check-in appointments.
• Ensure all legal and compliance requirements are met prior to move-in.
• Maintain accurate records and update internal systems.
• Respond promptly to queries from tenants and landlords.
• Support the wider lettings team with administrative duties as required.

Experience

• Previous experience in lettings, property administration, or a similar role preferred however, not essential, previous administration experience is essential.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to manage multiple tasks and meet deadlines.
• Good working knowledge of Microsoft Office and property management systems.
• Understanding of lettings legislation and compliance (desirable but not essential).
• Proactive and able to work independently.
• Professional and approachable manner.
• Strong problem-solving skills.
• High level of accuracy and accountability.

Package

• Basic salary to £30,000.
• Monday - Friday role (9.00am - 6.00pm).