Pre-Tenancy Administrator

Confidential; Greater London; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Incentives

Job summary

Confidential is seeking an organised, proactive Pre-Tenancy Administrator to join the lettings team in SE12. The role acts as the key contact between landlords, tenants and internal departments from offer through to move-in.

Working Monday to Friday, you will manage tenancy progression, landlord/tenant communications, references, tenancy documents and move-in payments, with a competitive salary up to £30,000 plus incentives and a supportive environment.

Qualifications

• Experience in lettings, property, estate agency or customer service.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to prioritise workload and work under pressure.
• Strong customer service skills and a professional telephone manner.
• Familiar with Microsoft Office applications.

Responsibilities

• Managing the tenancy progression process from offer acceptance through to move-in.
• Conducting comprehensive tenant referencing and right-to-rent checks.
• Liaising with applicants, employers, landlords and referencing providers.
• Preparing and issuing tenancy agreements and documentation.
• Chasing and collecting move-in monies, including deposits and first month’s rent.
• Ensuring compliance requirements are completed accurately and timely.
• Maintaining CRM and property management records.
• Coordinating move-in dates and communicating with all parties.

Skills

Administration experience

Organisation

Communication skills

Attention to detail

Time management

Customer service

Microsoft Office

Job description

Pre-Tenancy Administrator

Location: SE12

Salary: £28,000- 30,000 PLUS INCENTIVES

Monday to Friday role

About the Role

Our client is seeking an organised, proactive and customer-focused Pre-Tenancy Administrator to join their busy lettings team based in their SE12 office. The successful candidate will play a vital role in ensuring a smooth and efficient tenancy progression process, acting as the key point of contact between landlords, tenants and internal departments from offer agreed through to move-in.

This role requires excellent attention to detail, strong communication skills and the ability to manage multiple tasks within a fast-paced environment.

Key Responsibilities of Pre-Tenancy Administrator

• Managing the tenancy progression process from offer acceptance through to move-in.
• Conducting comprehensive tenant referencing and right-to-rent checks.
• Liaising with applicants, employers, landlords and referencing providers to obtain required documentation.
• Preparing and issuing tenancy agreements and associated tenancy documentation.
• Chasing and collecting move-in monies, including deposits and first month’s rent.
• Ensuring all compliance requirements are completed accurately and within required timescales.
• Building and maintaining positive relationships with landlords and tenants throughout the tenancy setup process.
• Providing regular updates to all parties and managing expectations effectively.
• Coordinating move-in dates and ensuring all documentation is completed prior to occupation.
• Maintaining accurate records and updating internal CRM and property management systems.
• Working closely with negotiators, property managers and other departments to ensure a seamless customer experience.
• Handling telephone and email enquiries professionally and efficiently.
• Assisting with general administrative duties as required.

Skills & Experience for Pre-Tenancy Administrator

Essential

• Previous administration experience, ideally within lettings, property, estate agency or a customer service environment.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to prioritise workload and work effectively under pressure.
• Strong customer service skills and a professional telephone manner.
• Competent in Microsoft Office applications including Word, Excel and Outlook.
• Ability to build rapport with landlords, tenants and colleagues.

Desirable

• Previous experience conducting tenant referencing and tenancy progression.
• Knowledge of lettings legislation and compliance requirements.
• Experience using property management or CRM software.

Personal Attributes

• Professional and personable approach.
• Highly organised and detail-oriented.
• Proactive and solution-focused.
• Team player with a positive attitude.
• Ability to work independently and take ownership of tasks.
• Strong relationship-building skills.

What We Offer

• Competitive salary of up to £30,000 per annum plus incentives
• Full-time permanent position.
• Monday to Friday working hours - no weekends.
• Opportunity to develop within a growing and successful property business.
• Supportive and collaborative working environment.