Tenancy Administration

cobaltrecruitment; Birmingham; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Cobalt Recruitment is seeking a Tenancy Administrator to join its residential management team in Birmingham. The role focuses on coordinating tenancy administration, maintaining documentation and supporting compliance with letting legislation.

The office-based position runs Monday to Friday, with occasional travel to properties and other offices. You will work closely with the Property Manager to ensure smooth lettings, renewals and tenancy variations, while delivering a high standard of service

Qualifications

• Experience in tenancy administration or property management processes.
• Understanding of landlord and tenant responsibilities or interest in legislation.
• Ability to maintain records and manage documentation deadlines.
• Strong communication with tenants, contractors and colleagues.
• Confident with Microsoft Office tools.

Responsabilités

• Coordinate tenancy administration including new lettings, renewals and end-of-tenancy processes.
• Liaise with letting agents for property appraisals and offers.
• Collate tenancy documents and references for tenancy agreements.
• Support compliance with letting legislation including EPC, Right to Rent and deposit protection.
• Coordinate property inspections, inventories, check-ins and pre-tenancy safety checks.
• Arrange periodic safety inspections (gas, electrical, PAT, water sampling).
• Assist with rent reviews and tenancy record updates.
• Log maintenance requests and raise purchase orders with contractors.
• Support dilapidations, deposit disputes and insurance claims within required timeframes.
• Coordinate utilities during tenancy changes and maintain records.
• Assist landlord registration and licensing administration.
• Respond to tenant enquiries and liaise with internal/external teams.
• Update property management systems and internal reporting.

Connaissances

Tenant administration

Residential lettings

Property management

Record keeping

Communication

Outlook

Word

Excel

Organised

Deadline management

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

The Organisation

Cobalt is working with an established property organisation to recruit a Tenancy Administrator to join its residential management team.

The organisation manages a portfolio comprising assured shorthold tenancies (ASTs), statutory periodic tenancies, regulated tenancies and assured tenancies, offering exposure to different aspects of residential lettings and tenancy management.

This Tenancy Administrator opportunity will suit someone who enjoys coordinating administrative processes, communicating with tenants and contractors, and developing their knowledge of residential property legislation and compliance.

The role is primarily office-based, working Monday to Friday, 9.15am to 5.30pm, with occasional travel to properties and other offices.

The Role

As Tenancy Administrator, you will support the Property Manager (Tenancy) and wider residential management team with the administration of a varied residential property portfolio.

You will help ensure tenancy documentation, compliance records and administrative processes are maintained, while supporting the team in minimising void periods and delivering a consistent service to landlords and tenants.

Your responsibilities will include:

• Coordinating tenancy administration, including new lettings, renewals, tenancy variations and end-of-tenancy processes.
• Liaising with letting agents regarding property appraisals, void works, refurbishment recommendations and prospective tenant offers.
• Collating tenancy documentation, tenant references and information required for tenancy agreements.
• Supporting compliance with residential letting legislation, including EPC requirements, Right to Rent checks, smoke and carbon monoxide regulations and deposit protection.
• Coordinating property inspections, inventories, check-ins and pre-tenancy safety checks.
• Arranging periodic compliance inspections, including gas safety, electrical inspections, PAT testing and water sampling.
• Assisting with rent reviews, fair rent registrations and updates to tenancy and rent records.
• Logging maintenance requests, liaising with contractors, obtaining quotations and raising purchase orders.
• Providing administrative support with dilapidations assessments, deposit disputes and insurance claims within relevant timeframes.
• Coordinating utility arrangements during tenancy changes and maintaining property records.
• Supporting landlord registration and selective licensing administration.
• Responding to tenant enquiries and liaising with contractors, internal departments and external consultants.
• Updating property management systems, maintaining documentation and assisting with internal reporting and audit requests.

The Skills Needed

To succeed as a Tenancy Administrator, you will have an organised approach to your work, communication skills and an interest in residential property management.

We are particularly interested in candidates who can demonstrate:

• Working knowledge of tenancy administration, residential lettings or property management processes.
• An understanding of landlord and tenant responsibilities, or an interest in developing knowledge of relevant legislation.
• The ability to maintain records, process documentation and manage administrative deadlines.
• Communication skills when dealing with tenants, contractors and colleagues.
• Confidence using Microsoft Outlook, Word and Excel.
• The ability to coordinate multiple tasks while maintaining accuracy.
• An interest in learning about residential property compliance, licensing and tenancy arrangements.
• A commitment to providing a consistent standard of service.