Pre-Tenancy Administrator

Construction; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Construction is seeking a Pre-Tenancy Administrator to join our busy lettings team in SE12. This full-time role focuses on tenancy progression from offer through move-in, maintaining strong communication with landlords, tenants, and internal teams.

The ideal candidate will be highly organised, detail-oriented and capable of handling multiple tasks in a fast-paced environment while delivering excellent customer service.

Qualifications

• Previous administration experience, ideally in lettings or property
• Excellent organisational and time management skills
• Strong written and verbal communication skills
• High level of accuracy and attention to detail
• Ability to prioritise workload under pressure
• Professional telephone manner and customer service skills
• Proficient in MS Office applications (Word, Excel, Outlook)
• Ability to build rapport with landlords, tenants and colleagues

Responsibilities

• Manage tenancy progression from offer to move-in.
• Conduct tenant referencing and right-to-rent checks.
• Liaise with applicants, landlords and referencing providers for required docs.
• Prepare and issue tenancy agreements and documents.
• Chase and collect move-in monies (deposits, first month rent).
• Ensure compliance requirements are met on time.
• Maintain relationships with landlords and tenants during setup.
• Provide updates to all parties and manage expectations.

Skills

Admin experience

Organisational skills

Communication skills

Attention to detail

Time management

Customer service

Microsoft Office

CRM software

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pre-Tenancy Administrator

Location: SE12

Salary: £28,000- 30,000 PLUS INCENTIVES

Monday to Friday role

Pre Tenancy Administrator

About the Role

Our client is seeking an organised, proactive and customer-focused Pre-Tenancy Administrator to join their busy lettings team based in their SE12 office. The successful candidate will play a vital role in ensuring a smooth and efficient tenancy progression process, acting as the key point of contact between landlords, tenants and internal departments from offer agreed through to move-in.

This role requires excellent attention to detail, strong communication skills and the ability to manage multiple tasks within a fast-paced environment.

Key Responsibilities of Pre-Tenancy Administrator

• Managing the tenancy progression process from offer acceptance through to move-in.
• Conducting comprehensive tenant referencing and right-to-rent checks.
• Liaising with applicants, employers, landlords and referencing providers to obtain required documentation.
• Preparing and issuing tenancy agreements and associated tenancy documentation.
• Chasing and collecting move-in monies, including deposits and first month's rent.
• Ensuring all compliance requirements are completed accurately and within required timescales.
• Building and maintaining positive relationships with landlords and tenants throughout the tenancy setup process.
• Providing regular updates to all parties and managing expectations effectively.
• Coordinating move-in dates and ensuring all documentation is completed prior to occupation.
• Maintaining accurate records and updating internal CRM and property management systems.
• Working closely with negotiators, property managers and other departments to ensure a seamless customer experience.
• Handling telephone and email enquiries professionally and efficiently.
• Assisting with general administrative duties as required.

Skills & Experience for Pre-Tenancy Administrator

Essential

• Previous administration experience, ideally within lettings, property, estate agency or a customer service environment.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to prioritise workload and work effectively under pressure.
• Strong customer service skills and a professional telephone manner.
• Competent in Microsoft Office applications including Word, Excel and Outlook.
• Ability to build rapport with landlords, tenants and colleagues.

Desirable

• Previous experience conducting tenant referencing and tenancy progression.
• Knowledge of lettings legislation and compliance requirements.
• Experience using property management or CRM software.

Personal Attributes

• Professional and personable approach.
• Highly organised and detail-oriented.
• Proactive and solution-focused.
• Team player with a positive attitude.
• Ability to work independently and take ownership of tasks.
• Strong relationship-building skills.

What We Offer

• Competitive salary of up to £30,000 per annum plus incentives
• Full-time permanent position.
• Monday to Friday working hours - no weekends.
• Opportunity to develop within a growing and successful property business.
• Supportive and collaborative working environment.

If you are a motivated administrator with excellent customer service skills and a passion for delivering a seamless lettings experience, we would love to hear from you.