Lettings Administrator

Property Personnel Ltd; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension

Private health insurance

Job summary

Property Personnel Ltd in Kensington is seeking a Lettings Administrator to join one of its flagship teams. You will manage the onboarding of landlords from compliance checks through to advertising and marketing properties, ensuring landlords and tenants receive excellent service from start to finish.

The role requires at least 1 year of lettings administration experience, superb attention to detail, and the ability to work well independently and in a team.

Qualifications

• At least 1 year lettings administration experience.
• Excellent attention to detail and strong admin skills.
• ARLA licensed or NFOPP Technical Award preferred.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Send paperwork to landlords and ensure compliance before marketing.
• Stay up to date with legislation and AML procedures.
• Coordinate with deal progression and property management teams for documents.
• Prepare Market Appraisal packs and send letters from Head of Lettings.
• Arrange photography, floorplans and EPCs with suppliers and upload to system.
• Arrange re-evaluation and necessary documents for re-marketing.
• Handle incoming calls with professionalism.
• Provide feedback to landlords, tenants and applicants after viewings.
• Assist with office audits and H&S responsibilities.

Skills

Attention to detail

Organisational skills

Communication skills

Multi-tasking

Client handling

Education

ARLA licensed

NFOPP Technical Award

Job description

Our client is an upmarket global real estate agency with anenviable reputationand an international network of offices, and is currently recruiting for a Lettings Administrator to join one of their flagship teams in Kensington.

Our client understands that their lettings administrators are vital to the success of the business. Your role is to manage the onboarding of landlords from the compliance checks through to the advertising and marketing of properties, and ensuring that landlords and tenants get the very best customer service from start to finish.

This is a rarely available position within a top performing office, therefore, to be considered you should have at least 1 years' experience within an administration role, superb attention to detail, and can work effectively on your own and within a team. Our client is looking for an enthusiastic individual with a can-do approach and who isn’t afraid to get involved in lots of different projects.

Responsibilities will include the following:

• Sending out paperwork to landlords and ensuring the property is compliant before marketing
• Staying up to date with the latest industry legislation and Anti Money Laundering procedures
• Keeping in contact with the centralised deal progression and property management teams to ensure they have all documents in place before a move in
• Preparing Market Appraisal packs and send out letters from your Head of Lettings
• Booking in “Pitch” appointments with Landlord and Head of Lettings to see the property
• Booking Photography, Floorplans and EPCs through preferred suppliers and upload these on to the system and website
• Arranging for re-evaluation by Head of Lettings of any re-let properties and preparing the necessary documents for re-marketing
• Handling all incoming phone calls with the highest level of professionalism
• Providing feedback to Landlords, Tenants and Applicants following viewings
• Applicant and client care in-line with company procedures
• Organising and carrying out viewings when negotiator unavailable
• Preparing for office audits (Internal and External)
• Liaising with Relocation Agents by sending the details of new properties
• Working closely with the Sales coordinator/ Office manager to ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas
• Managing incoming invoices and arranging for payment.

Personal specification:

• Have at least 1 years' lettings administration experience would be preferred
• Strong administration skills and experience – essential
• Ideally be ARLA licensed/achieved the NFOPP Technical Award (
• Have an ability to multi-task
• Excellent written and communication skills
• Ability to work effectively in a fast-paced environment individually and as part of a team
• Strong organisational skills
• Confident in dealing with clients
• Excellent telephone manner

The salary on offer for this lettings administrator role will be between £30,000 and £32,000 depending on experience, plus a discretionary bonus. Benefits include 25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, life assurance, discount portal, and more.