Admin/Lettings Advisor

Balfour & Co; Walthamstow; On-site; GBP 23,000 - 32,000; Full time

Job summary

Balfour & Co is seeking an organised Administrator / Lettings Advisor to join our busy estate agency team in the lettings department. You will support daily operations, handle inquiries from landlords and tenants, and help ensure smooth processing of applications and renewals.

Your role emphasizes strong customer service, attention to detail, and the ability to multitask in a fast-paced environment. Training will be provided if you are new to lettings, with a focus on delivering excellent

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Confident telephone manner and good written communication.
• Ability to multitask and work in a busy environment.
• Good attention to detail and a proactive approach.
• Previous estate agency or lettings experience is preferred but training can be provided.

Responsibilities

• Handle incoming telephone calls, emails and property inquiries.
• Deal with landlords, tenants and prospective tenants professionally.
• Arrange and conduct property viewings.
• Manage property listings and update online portals.
• Process rental applications and tenant referencing.
• Prepare tenancy agreements and related documentation.
• Assist with tenancy renewals and move-ins.
• Maintain accurate records and update internal systems.
• Coordinate appointments, maintenance requests and general property administration.
• Support lettings team to ensure smooth department operations.

Skills

Customer service

Organisational skills

Communication

Telephone manners

Multitasking

Job description

We are looking for an organised, enthusiastic and customer-focused Administrator / Lettings Advisor to join our busy estate agency team.

The successful candidate will play an important role in supporting the day-to-day running of the lettings department, providing administrative support and delivering excellent customer service to landlords, tenants and prospective applicants.

Key Responsibilities

• Handling incoming telephone calls, emails and property enquiries.
• Dealing with landlords, tenants and prospective tenants in a professional and friendly manner.
• Arranging and conducting property viewings.
• Managing property listings and updating online portals.
• Processing rental applications and tenant referencing.
• Preparing tenancy agreements and relevant documentation.
• Assisting with tenancy renewals and move-ins.
• Maintaining accurate records and updating internal systems.
• Coordinating appointments, maintenance requests and general property administration.
• Supporting the wider lettings team to ensure the smooth running of the department.

The Ideal Candidate

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Confident telephone manner and good written communication.
• Ability to multitask and work in a busy environment.
• Good attention to detail and a proactive approach.
• Previous estate agency or lettings experience is preferred but not essential, as training can be provided.

What We Are Looking For

Someone who is reliable, personable, motivated and enjoys working with people. You will be confident dealing with a variety of clients, able to use your own initiative and keen to develop within the property industry.

If you are organised, approachable and passionate about delivering excellent customer service, we would love to hear from you!