Pre-Opening Front Desk Lead & Duty Manager

Village Hotel - Sheffield; Sheffield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Mental Health support

Job summary

Village Hotel Sheffield is looking for an energetic Assistant Host Manager to lead the front-of-house as we open a brand-new hotel. You will join in January, train the Host Team, and ensure a warm, seamless check-in experience for every guest.

Working closely with the Host Manager, you will run pre-opening briefings, manage shifts, and drive guest satisfaction and ADR goals through attentive service and strong leadership.

Qualifications

• Previous supervisory or front‑of‑house leadership experience is ideal, but attitude, adaptability, and operational grit matter as much.

Responsibilities

• Lead the brand-new front desk team and front-of-house operations from January opening.
• Provide Duty Manager coverage, oversee guest interactions, and resolve issues with empathy.
• Monitor pre-opening training, raise ADR and guest satisfaction through upselling and flawless service.

Job description

Village Hotel Sheffield is looking for an energetic Assistant Host Manager to lead the front-of-house as we open a brand-new hotel. You will join in January, train the Host Team, and ensure a warm, seamless check-in experience for every guest.

Working closely with the Host Manager, you will run pre-opening briefings, manage shifts, and drive guest satisfaction and ADR goals through attentive service and strong leadership.