Lead a Brand-New Hotel Front-of-House

Village Hotel; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food and drink discount

Friends and family discounts

Retail & lifestyle perks

Mental health support

Job summary

Village Hotel Sheffield is opening, and we are seeking an exceptional Host Manager to own the front-of-house and lobby experience from day zero. You will start preparations in January, recruit and train your own team, and set up operations ahead of the first guest check-in.

You will balance guest experience with commercial goals, drive upselling, and lead service standards to deliver a warm, energetic arrival that turns first-time guests into Village advocates.

Qualifications

• Previous front-of-house leadership experience is essential.
• You must bring energy, attitude, and commercial acumen to open a new hotel.
• Ability to recruit, train and coach a high-performing host team.

Responsibilities

• Build and lead the front-of-house team from day one, hiring, training and coaching staff.
• Set up service standards, run tech walkthroughs and instill warmth and energy.
• Lead check-in/out operations, resolve guest queries with empathy and flair.
• Drive upselling and manage ADR and occupancy targets.

Skills

FOH leadership

Team recruitment

Upselling

Emotional intelligence

Guest service

Tools

POS systems

Job description

Village Hotel Sheffield is opening, and we are seeking an exceptional Host Manager to own the front-of-house and lobby experience from day zero. You will start preparations in January, recruit and train your own team, and set up operations ahead of the first guest check-in.

You will balance guest experience with commercial goals, drive upselling, and lead service standards to deliver a warm, energetic arrival that turns first-time guests into Village advocates.