Host Assistant Manager - New Opening - Sheffield

Village Hotel; Sheffield; Presencial; GBP 25.000 - 38.000; Tempo integral

Benefícios oferecidos por esta vaga

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discount

Retail & Lifestyle discounts

24/7 Mental Health support

Resumo da vaga

Village Hotel Sheffield is opening and seeks an energetic Assistant Host Manager to be the operational heartbeat of the front-of-house from day zero. You will lead the brand-new Host Team, implement brand standards, and run the lobby with warmth and seamless service.

Starting January ahead of opening, you will train staff, test our check-in tech, manage shifts, and drive ADR and guest satisfaction to set new local benchmarks on TripAdvisor.

Qualificações

• Experience in front-of-house supervision or reception leadership.
• Ability to train and onboard new teams.
• Strong guest-service focus with problem-solving skills.

Responsabilidades

• Lead pre-opening setup and onboard the brand-new Host Team with hands-on training.
• Protect the bottom line by managing wage costs, rotas, and daily takings while coaching upselling.
• Act as Duty Manager, run high-energy pre-shift briefings, handle guest queries with empathy, and drive review scores.

Conhecimentos

Front desk leadership

Team onboarding

Guest service excellence

Descrição da vaga

Assistant Host Manager: Brand New Opening (Village Hotel Sheffield)

There is nothing quite like the buzz of opening a brand new hotel. Everything is immaculate, fresh, and completely untouched. We are opening Village Hotel Sheffield, and we need an energetic, hands-on Assistant Host Manager to be the operational heartbeat of our front‑of‑house team from day zero.

Just to be crystal clear on timelines: we are moving fast. Interviews are happening week commencing 16th November. You will officially start with us in January, well before the doors open, giving you the time and space to set up your operation, train the team, and test our check‑in technology before the first guest walks through the door.

Your Remit: How You Will Run It

You are not inheriting someone else's tired systems or inherited problems. You are building this front desk culture from scratch. Working in close partnership with the Host Manager, you are the right hand that translates high‑level strategy into seamless shift delivery. You will step up as Duty Manager, own the lobby floor, and ensure every guest touchpoint, from mobile check‑in to checkout - delivers genuine human warmth and effortless service.

To make this opening a massive success, here is exactly how you will need to sequence your focus:

• First: The Pre‑Opening Setup & The Team. Starting in January, you will help onboard and train our brand‑new Host Team. You will get hands‑on with our tech, lead daily practice runs, instill brand check‑in standards, and build a tight‑knit, supportive front desk team ready for opening day.

• Second: The Commercial Grip & Daily Standards. You will safeguard the bottom line during every shift. You will monitor wage costs and rotas, balance daily takings and resolve discrepancies, securely authorise adjustments, and coach the desk to spot upselling opportunities that drive our Average Daily Rate (ADR) and Club Fill targets.

• Third: The Floor & The Atmosphere. When the doors open, you are the operational engine of the shift. You will run high‑energy pre‑shift briefings, step in as Duty Manager across the wider hotel when needed, read the room, and resolve guest queries on the spot with quick‑thinking empathy to drive our review scores straight into the local top 10 on TripAdvisor.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. We live by a few simple commitments: We Can & We Do, We Willand We Care.

Previous supervisory or front‑of‑house leadership experience is ideal, but your attitude, adaptability, and operational grit matter just as much to us. If you love fast‑paced environments, relish the challenge of opening a shiny new hotel, and have the emotional intelligence to lead people, we will give you the tools and autonomy to grow your career rapidly.

The Perks: What Is In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across our 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Ready to Open Sheffield?

We are not looking for perfect CVs, we are looking for great upcoming leaders who love supporting a team, solving problems on the fly, and creating unforgettable first impressions.

At Village, we are all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you will find a welcoming place to build your career here.