Pre-Op Outpatients Admin Clerk

Bristol NHS Foundation Trust; West of England; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Receptionist/Clerical Officer (Band 2) to provide administrative and patient-facing support across the department. The role involves handling telephone, email and in-person inquiries, assisting with clinic preparation and maintaining notes and documentation in a timely manner.

The post requires strong IT skills, excellent communication, and the ability to work under pressure both independently and as part of a team.

Qualifications

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Experience in healthcare setting is valued
• Excellent telephone/reception skills and professional demeanour
• Ability to work under pressure and meet deadlines with accuracy
• Good IT skills including Microsoft packages
• Excellent communication with patients, relatives and staff

Responsibilities

• Liaise with wards, clinical staff, GPs and Trust staff in person, byphone and email as needed
• Escalate patient queries and capacity issues to line manager or clinical staff
• Provide admin support to clinical teams such as Anaesthetic and nursing teams
• Handle telephone enquiries and record accurate messages with patient details
• Receptionist duties: admit patients, verify identity, update data, issue case notes
• Maintain filing systems, photocopying, post handling and diary management
• Cover sickness/holiday absences of colleagues in other admin roles

Skills

Reception manner

Flexibility

Working under pressure

Team working

Independent work

MS Office

Comunication with patients

Education

GCSE English and Maths

Tools

Medway

Evolve

Microsoft Office

Job description

Bristol NHS Foundation Trust is seeking a Receptionist/Clerical Officer (Band 2) to provide administrative and patient-facing support across the department. The role involves handling telephone, email and in-person inquiries, assisting with clinic preparation and maintaining notes and documentation in a timely manner.

The post requires strong IT skills, excellent communication, and the ability to work under pressure both independently and as part of a team.