Band 2 Receptionist - Outpatients

Cardiff and Vale University Health Board; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking Band 2 Receptionists/Admin Clerks to join Outpatients. The posts cover reception, notes preparation and clinic bookings, with a rota across 12 departments.

You will welcome patients, manage queries and support clinic administration. The role requires GCSEs in English and Maths, strong customer service and IT skills (Word/Excel/Outlook), and the ability to multitask in a busy environment while maintaining confidentiality.

Qualifications

• GCSE English and Maths (A-C) or equivalent.
• Experience dealing with the public / customer service.
• Experience using Microsoft Office packages (Word, Excel, Outlook).
• Experience using IT systems.
• Experience working in a busy office / customer care environment.
• Good written and verbal communication / customer care skills.
• Good organisation and multitasking abilities.
• Understanding of confidentiality and data protection.

Responsibilities

• Receive/ greet patients and manage clinic reception duties.
• Prepare notes and book appointments for clinics.
• Check patient demographics and verify details.
• Answer telephone and respond to emails; handle general admin tasks.
• Maintain filing and other routine administration tasks.

Skills

GCSE English and Maths

Customer service experience

Communication skills

Organisation

Multitasking

Confidentiality

Problem solving

Cash handling

Good written skills

Education

GCSE English and Maths

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

An opportunity has arisen for band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics., Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc.,

• Please Note : For a detailed job description for this vacancy, please see attached Job Description We are looking for enthusiastic, committed, motivated individuals with excellent communication skills., Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4, Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy office / customer care environment, Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Standard keyboard / IT skills
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues, Ability to handle cash, Ability to handle cash
• Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role. x2 37.5hrs working Monday to Saturday on a rota basis anywhere between the hours of 7.30am-7.30pm x1 31.5hrs working Monday, Tuesday, Thursday, Friday with rotational Saturday's x1 23hrs working Monday, Tuesday, Wednesday with rotational Saturday's The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.