Clerical Officer

Mpa Recruitment; Craigavon; On-site; GBP 19,000 - 26,000; Part time

Job summary

Mpa Recruitment is seeking a Higher Clerical Officer (Band 2) for 20 hours per week (3pm-8pm, Monday to Friday) with one weekend in six when trained. The role involves accurate record-keeping, document processing, and strong customer service within a health trust.

Essential qualifications include GCSEs (or equivalent) with clerical experience and proficiency in Microsoft Office, paired with excellent communication and attention to detail. Flexibility to work across Trust sites is required.

Qualifications

• GCSEs (or equivalent) with clerical/administrative experience.
• Proficient in Microsoft Office.
• Strong communication, organisational, and customer service skills.
• Excellent attention to detail and ability to work independently and as part of a team.
• Flexible to work across Trust sites and participate in evening/weekend rotas.

Responsibilities

• Ensure laboratory requests are entered into the laboratory computer system, WinPath.
• Check accuracy of information entered against the original request form and previous records.
• Operate computerised clinical information systems (e.g. EPIC, Microsoft Office).
• Operate the request scanning and automated data capture system; retrieve records as needed.
• Telephone communications with GPs and Health Centre staff on laboratory matters.
• Adhere to Quality Policy and procedures (Q-pulse).
• Deal with incoming/outgoing mail.
• Provide clerical support including word processing and photocopying.

Skills

Strong communication

Attention to detail

Organisational skills

Customer service

Teamwork

Education

GCSEs or equivalent

Tools

WinPath

EPIC

RIS

PACS

PAS

Microsoft Office

Job description

Job Title: Higher Clerical Officer (Band 2)
Hours:20 hours per week (3pm-8pm Monday to Friday with one weekend in six when trained and time off in lieu the following week),

We are looking for an organised and reliable Clerical Officer to provide efficient administrative support within our team. The successful candidate will be responsible for maintaining accurate records, processing documents, handling correspondence, and delivering excellent customer service to colleagues and the public. Strong communication skills, attention to detail, and the ability to manage a varied workload are essential.

Key Responsibilities

• Ensure that laboratory requests are entered into the laboratory computer system, WinPath.
• The post holder will check the accuracy of the information entered against the original request form and previous records entered in the computer system.
• Operate appropriate computerised clinical information systems as required within the department e.g. EPIC and Microsoft Office products
• Operate the request scanning and automated data capture system. Retrieve records of requests from this image archive system, in response to queries.
• Telephone communications with GPs, Health Centre staff, ward staff and others on a variety of laboratory related matters in accordance with laid down protocols.
• Adhere to the Department’s Quality Policy and procedures as set out in Q-pulse
• Deal with incoming and outgoing mail.
• Provide clerical support for the department including word processing and photocopying, if required.
• Any other duties as may be assigned from time to time by Line Manager.

Essential Requirements

• GCSEs (or equivalent) with clerical/administrative experience.
• Proficient in Microsoft Office.
• Strong communication, organisational, and customer service skills.
• Excellent attention to detail and ability to work independently and as part of a team.
• Flexible to work across Trust sites and participate in evening/weekend rotas.

Desirable

• Experience using hospital systems such as RIS, PACS, or PAS.