Pre-Operative Clinic Admin & Patient Services Clerk

Bristol NHS Foundation Trust; Bristol; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an administrative and patient customer service support role within the department. You will handle telephone, email, written and face-to-face communication, assist with clinic preparation, and ensure patient notes are available promptly.

The role requires working under pressure, meeting deadlines, and collaborating with colleagues across teams while showing initiative in task completion.

Responsibilities

• Provide efficient telephone, email, written and face-to-face communication.
• Support clinic preparation and ensure patient notes are available in a timely manner.
• Record patient telephone enquiries with T-number, full name and reason for contact.
• Liaise with wards, clinical staff, GPs and Trust support staff as needed.
• Escalate queries and capacity issues to line manager or clinical staff.
• Carry out clerical duties: filing, photocopying, post, diary management, scanning notes.

Job description

Bristol NHS Foundation Trust is seeking an administrative and patient customer service support role within the department. You will handle telephone, email, written and face-to-face communication, assist with clinic preparation, and ensure patient notes are available promptly.

The role requires working under pressure, meeting deadlines, and collaborating with colleagues across teams while showing initiative in task completion.