Band 2 Receptionist - Outpatients

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking Band 2 Receptionists/Admin clerks to support Outpatients. You will handle reception duties, prepare notes for clinics, and book appointments across multiple departments.

We require strong communication skills, a good general education, and experience in customer service within a busy office environment. There are several positions with varying hours across sites.

Qualifications

• Good general education (e.g. GCSE English and Maths).
• Experience in customer service and working in a busy office.
• Proficiency with Microsoft Office and standard IT systems.

Responsibilities

• Greet patients at reception and check in for clinics on a rota.
• Answer telephone and email queries and direct as needed.
• Book appointments and prepare clinic notes for sessions.
• Carry out general admin duties such as filing and record keeping.

Skills

Communication

Customer service

Organisation

Time management

Multitasking

Confidentiality

Education

GCSE English and Maths

Tools

Microsoft Office

IT systems

Job description

An opportunity has arisen for band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.

We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.

We have multiple positions available;

• x2 37.5hrs working Monday to Saturday on a rota basis anywhere between the hours of 7.30am-7.30pm
• x1 31.5hrs working Monday, Tuesday, Thursday, Friday with rotational Saturday's
• x1 23hrs working Monday, Tuesday, Wednesday with rotational Saturday's

The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.

Main Duties, Tasks & Skills Required

Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Experience

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in a busy office / customer care environment

Desirable

• Experience of working in Healthcare

Additional Criteria

Essential

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Standard keyboard / IT skills
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff, service users and stakeholders
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues

Desirable

• Ability to handle cash

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay scheme

Agenda for Change

Band

Band 2

Salary

£25272.00 to £25272.00 Yearly

Contract

Permanent

Working pattern

Part-Time, Full-Time, Flexible Working

Reference number

304-9019158

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Attachments

Band 2 Receptionist - Clinical JD PS .pdf - 485KB Opens in a new window