Dynamic Outpatients Receptionist & Admin Clerk

Cardiff and Vale University Health Board; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking Band 2 Receptionists/Admin Clerks to join Outpatients. The posts cover reception, notes preparation and clinic bookings, with a rota across 12 departments.

You will welcome patients, manage queries and support clinic administration. The role requires GCSEs in English and Maths, strong customer service and IT skills (Word/Excel/Outlook), and the ability to multitask in a busy environment while maintaining confidentiality.

Qualifications

• GCSE English and Maths (A-C) or equivalent.
• Experience dealing with the public / customer service.
• Experience using Microsoft Office packages (Word, Excel, Outlook).
• Experience using IT systems.
• Experience working in a busy office / customer care environment.
• Good written and verbal communication / customer care skills.
• Good organisation and multitasking abilities.
• Understanding of confidentiality and data protection.

Responsibilities

• Receive/ greet patients and manage clinic reception duties.
• Prepare notes and book appointments for clinics.
• Check patient demographics and verify details.
• Answer telephone and respond to emails; handle general admin tasks.
• Maintain filing and other routine administration tasks.

Skills

GCSE English and Maths

Customer service experience

Communication skills

Organisation

Multitasking

Confidentiality

Problem solving

Cash handling

Good written skills

Education

GCSE English and Maths

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking Band 2 Receptionists/Admin Clerks to join Outpatients. The posts cover reception, notes preparation and clinic bookings, with a rota across 12 departments.

You will welcome patients, manage queries and support clinic administration. The role requires GCSEs in English and Maths, strong customer service and IT skills (Word/Excel/Outlook), and the ability to multitask in a busy environment while maintaining confidentiality.