Pre-Operative Assessment Outpatients Clerk

Bristol NHS Foundation Trust; Bristol; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an administrative and patient customer service support role within the department. You will handle telephone, email, written and face-to-face communication, assist with clinic preparation, and ensure patient notes are available promptly.

The role requires working under pressure, meeting deadlines, and collaborating with colleagues across teams while showing initiative in task completion.

Responsibilities

• Provide efficient telephone, email, written and face-to-face communication.
• Support clinic preparation and ensure patient notes are available in a timely manner.
• Record patient telephone enquiries with T-number, full name and reason for contact.
• Liaise with wards, clinical staff, GPs and Trust support staff as needed.
• Escalate queries and capacity issues to line manager or clinical staff.
• Carry out clerical duties: filing, photocopying, post, diary management, scanning notes.

Job description

To provide a high standard of administrative and patient customer service support within the department, ensuring effective and professional communication with patients, staff, external contractors and other departments.

The post holder will be responsible for providing efficient telephone, email, written and face-to-face communication, supporting clinic preparation and ensuring relevant patient notes and documentation are available in a timely manner.

The role requires the ability to work effectively under pressure, meet deadlines, work independently and as part of a team, and demonstrate initiative in identifying and completing tasks.

The post holder will be expected to proactively support colleagues with their workload and respond promptly to requests from within and outside the department.

A key responsibility will be ensuring patient telephone enquiries and messages are recorded accurately, including the patient's T-number, full name and reason for contact, and passed to the appropriate Case Manager in a timely manner.

The post holder will contribute to the smooth and efficient running of the department by proactively identifying work, preparing clinics in advance, tracing and ordering notes, arranging note collection and responding to requests from other departments., To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary

• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Provides admin support to different clinical teams such as Anaesthetic and nursing teams.
• Dealing with telephone enquiries and taking accurate messages as appropriate
• To act as Receptionist for clinic. Receive patients, verify identity and update the personal data on both Medway computer system and medical records as appropriate. Issuing case notes to clinic, medical and nursing staff.
• Professional and friendly manner in admitting patient to the clinic/ department ensuring all queries are dealt with in a supportive and punctual approach
• Using the Medway and Evolve case-note tracking system and liaising with Medical Records; collecting urgent notes of patients due to attend clinic from various departments, scanning document on to Evolve
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To cover sickness and holiday absences of colleagues in other admin roles.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.