Admin

Catchwork; West of England; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Reception and Appointment Clerk to support Haematology and Oncology services across Bristol and Weston sites. The role involves welcoming patients, booking appointments, handling telephone systems, and supporting patient pathways across multiple hospital locations.

The postholder will work with diverse teams, ensuring accurate patient information, signposting, and empathetic communication to patients and carers in a fast-paced environment.

Qualifications

• Experience in administrative reception or healthcare settings preferred.
• Strong communication and empathetic approach with patients.
• Ability to handle calls, signposting, and patient records with care.

Responsibilities

• Welcomes patients to the department and ensures contact details are correct and attendance is recorded.
• Book patient appointments, manage the team inbox, and arrange related services (e.g., interpreting).
• Liaise with colleagues across multiple departments and locations to ensure smooth patient pathways.

Job description

The Reception and Appointment Clerk works across a number of sites providing reception, administrative and appointment booking support for Haematology and Oncology services. The role involves booking appointments, managing telephone systems, supporting patient pathways and undertaking a range of administrative duties to ensure the smooth running of services across both Bristol and Weston.

Location - BHOC, Mrytle Road Admin office, South Bristol Community Hospital, North Bristol Community Hospital, Weston General Hospital

The Reception and Appointment Clerk works closely with a wide range of administrative teams including the Treatment Bookings Team, Clinic Coordinators, Medical Secretaries and Clinical Nurse Specialist Support Team. As the team deal with a wide range of enquiries, the postholder will be expected to liaise effectively with colleagues across multiple departments and locations.

The Reception and Appointment Clerk provides a frontline welcome, support, information and signposting to patients receiving treatment for cancer and those living with non-malignant blood conditions. The role is an integral part of the multidisciplinary team supporting both outpatient and day unit services

Communication :

• To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.

Patient Care :

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning :

• To carry out associated duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing.

Service Development and Research :

• Attend training courses as required to support personal development and the needs of the service.
• Assist in training of new members of the team.
• To take part in departmental audits and associated duties.

Finance and Resources :

• If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies.

Information Resources :

• To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. interpreting services).

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.