Patient Services Receptionist & Admin Support

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is recruiting two Receptionist/Administrator roles within the Therapy Services at Southmead Hospital. The positions are patient-facing, requiring excellent interpersonal skills, ability to manage appointments, book clinics, handle enquiries and maintain confidential records in a fast-paced NHS environment.

We value reliability, flexibility and teamwork; previous hospital or clerical experience is desirable.

Qualifications

• GCSE or equivalent educational level required.
• IT literate with data entry and patient administration system experience.
• Competent keyboard skills with accuracy and speed.
• Experience in general office administration or NHS-like environment desirable.
• Good customer care skills and ability to work in a team.

Responsibilities

• Provide professional and friendly reception service to patients and visitors.
• Manage appointments, clinic bookings and patient enquiries.
• Support administrative processes including data entry and record management.
• Liaise with clinical and administrative staff to ensure smooth service delivery.
• Adhere to Trust procedures and maintain confidentiality and safety.

Skills

GCSE or equivalent

IT literate

Keyboard skills

Customer service

Team player

Education

GCSE or equivalent

Tools

Careflow

Job description

Bristol NHS Foundation Trust is recruiting two Receptionist/Administrator roles within the Therapy Services at Southmead Hospital. The positions are patient-facing, requiring excellent interpersonal skills, ability to manage appointments, book clinics, handle enquiries and maintain confidential records in a fast-paced NHS environment.

We value reliability, flexibility and teamwork; previous hospital or clerical experience is desirable.