Outpatients Receptionist & Admin Clerk (Flexible Hours)

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking Band 2 Receptionists/Admin clerks to support Outpatients. You will handle reception duties, prepare notes for clinics, and book appointments across multiple departments.

We require strong communication skills, a good general education, and experience in customer service within a busy office environment. There are several positions with varying hours across sites.

Qualifications

• Good general education (e.g. GCSE English and Maths).
• Experience in customer service and working in a busy office.
• Proficiency with Microsoft Office and standard IT systems.

Responsibilities

• Greet patients at reception and check in for clinics on a rota.
• Answer telephone and email queries and direct as needed.
• Book appointments and prepare clinic notes for sessions.
• Carry out general admin duties such as filing and record keeping.

Skills

Communication

Customer service

Organisation

Time management

Multitasking

Confidentiality

Education

GCSE English and Maths

Tools

Microsoft Office

IT systems

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking Band 2 Receptionists/Admin clerks to support Outpatients. You will handle reception duties, prepare notes for clinics, and book appointments across multiple departments.

We require strong communication skills, a good general education, and experience in customer service within a busy office environment. There are several positions with varying hours across sites.