Practice Receptionist

The Methodist Church in Britain; West of England; In loco; GBP 12.000 - 17.000; Part-time

Descrizione del lavoro

West View Surgery is seeking a part-time receptionist to greet patients, answer phones, and direct them to the right clinician. You will book appointments, process repeats and referrals, and support the practice with clerical tasks.

Shifts run three days a week (Mon–Wed), 7:45am–6:30pm, with training provided for those new to general practice. Strong computer skills and a professional telephone manner are essential.

Competenze

• Good general education and 3 GCSEs or equivalent.
• Computer literacy and competent in MS Office applications.
• Professional telephone manner and strong people skills are required.

Mansioni

• Greet and assist patients in person and by phone, directing to the appropriate clinician
• Direct patients to services or healthcare professionals
• Process appointment requests, visits, and telephone consultations
• Process repeat prescriptions and referrals per guidelines
• Facilitate communication between patients and healthcare teams
• Provide clerical and administrative support to the practice staff
• Take messages and pass on information accurately and promptly
• Open/close premises and maintain security per protocol
• Handle mail and document data entry/filing

Conoscenze

Computer literacy

Telephone etiquette

Interpersonal skills

Multi-tasking

Organisational skills

Presentation skills

Formazione

3 GCSEs or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Part-time practice receptionist post at West View Surgery, a general practice, with three shifts a week on Mondays, Tuesdays and Wednesdays. The work centres on greeting patients in person and by phone, directing them to the right clinician, booking appointments, processing repeat prescriptions and referrals, and handling post and filing. Shifts run from 7.45am to 6.30pm, split into morning and afternoon sessions, and training is given to applicants without general practice experience. Multi-tasking, a professional telephone manner and good computer skills decide fit, and an application form must be completed.

What the job involves

• Greet and assist patients and visitors in person and by phone, presenting a positive, friendly image
• Receive and direct patients to the appropriate service or healthcare professional
• Process appointment requests, visits and telephone consultations, directing callers to the right healthcare professional
• Process repeat prescriptions in line with practice guidelines
• Process referrals to third parties and secondary care
• Facilitate communication between patients, the primary care team, secondary care and other agencies
• Respond to requests from patients, team members and associated healthcare agencies
• Provide clerical and administrative support to the practice and clinical staff
• Take messages and pass on information accurately and promptly
• Process and distribute incoming and outgoing mail
• Enter, collate and record data in line with practice procedures, and file, scan and retrieve paperwork
• Open up and lock up the premises and maintain security under practice protocols

Qualifications

• Good general education
• 3 GCSEs or equivalent

Skills & knowledge

• Computer literacy
• Professional telephone manner
• Excellent people skills
• Multi-tasking in a busy environment
• Good organisational skills
• Good presentation

Other

• Team player
• Working on own initiative
• Flexible approach to work
• Reliable
• Maintaining confidentiality

Nice to have

• Previous experience in general practice
• Experience of Microsoft Office, including email