Receptionist/Admin

The Methodist Church in Britain; Grimsby; On-site; GBP 12,000 - 18,000; Part time

Job summary

Eastview Surgery in Grimsby is seeking two receptionists to join the front desk and administer telephone lines, greeting patients and supporting appointment management using EMIS Web. The roles cover booking, amending and cancelling appointments, handling admin tasks, and providing a courteous patient experience.

Candidates should have GCSE English and Maths, strong communication skills, and familiarity with Microsoft 365.

Qualifications

• Good general education, GCSE level or equivalent in English and Maths.
• Experience using EMIS Web.
• Experience with Microsoft 365.
• Strong organisational skills and attention to detail.
• Excellent communication and telephone skills.

Responsibilities

• Answer telephone calls promptly and courteously, and respond to patient enquiries
• Welcome and check in patients and visitors at the reception desk
• Book, amend and cancel appointments accurately on EMIS
• Follow practice procedures for urgent or emergency calls and escalat concerns immediately
• Direct patients to the right service or member of staff, and take and pass on messages
• Process online appointment requests, messages and administrative queries
• Update patient contact details and maintain accurate records, tasks and worklists on EMIS Web
• Monitor emails, call queues and other practice communication systems
• Complete general admin, including printing letters, preparing lists, data entry and filing
• Cover reception colleagues' annual leave or sickness where required
• Communicate with clinicians and management, and suggest ways to improve services
• Keep patient, staff and practice information confidential under practice policies, safeguarding and information governance
• Nice to have: Previous experience in a GP practice, NHS or other healthcare setting, or a customer-facing role
• Nice to have: Experience using EMIS Web or similar clinical systems
• Nice to have: Experience in a busy front-line or call-handling team
• Nice to have: Customer service or administration qualification, such as NVQ Level 2 or 3 or equivalent
• Nice to have: Training or experience in a healthcare, call handling or reception environment
• Nice to have: Evidence of continuing personal development

Skills

Excellent communication

Telephone skills

Microsoft 365

Organisational skills

Attention to detail

Education

GCSE English and Maths

Tools

EMIS Web

Job description

Two receptionist and administrator posts at Eastview Surgery, a GP practice, covering the front desk and telephone lines. The work centres on answering calls, greeting patients, booking and amending appointments, and handling general admin through the day. The advertised shifts run 07:45 to 13:45 and 12:30 to 18:30. Candidates need prior experience on EMIS Web.

What the job involves

• Answer telephone calls promptly and courteously, and respond to patient enquiries
• Welcome and check in patients and visitors at the reception desk
• Book, amend and cancel appointments accurately on EMIS
• Follow practice procedures for urgent or emergency calls and escalat[?] concerns immediately
• Direct patients to the right service or member of staff, and take and pass on messages
• Process online appointment requests, messages and administrative queries
• Update patient contact details and maintain accurate records, tasks and worklists on EMIS Web
• Monitor emails, call queues and other practice communication systems
• Complete general admin, including printing letters, preparing lists, data entry and filing
• Cover reception colleagues' annual leave or sickness where required
• Communicate with clinicians and management, and suggest ways to improve services
• Keep patient, staff and practice information confidential under practice policies, safeguarding and information governance

Qualifications

• Good general education, GCSE level or equivalent in English and Maths

Experience

• Previous receptionist, customer service or administrative role
• Dealing with the public face-to-face and by telephone
• Experience using EMIS Web
• Managing multiple tasks at once

Skills & knowledge

• Excellent communication and telephone skills
• Confidence using computers and learning new systems
• Experience of Microsoft 365
• Organisational skills and handling competing priorities
• Attention to detail and accuracy
• Staying calm and professional in a busy environment

Other

• Friendly, polite and approachable manner
• Reliable, flexible and supportive approach to teamwork
• Understanding of patient confidentiality
• Commitment to a high standard of patient service

Nice to have

• Previous experience in a GP practice, NHS or other healthcare setting, or a customer-facing role
• Experience using EMIS Web or similar clinical systems
• Experience in a busy front-line or call-handling team
• Customer service or administration qualification, such as NVQ Level 2 or 3 or equivalent
• Training or experience in a healthcare, call handling or reception environment
• Evidence of continuing personal development