GP Receptionist

The Methodist Church in Britain; South Shields; On-site; GBP 14,000 - 19,000; Part time

Job summary

Pilgrims Way Surgery, an NHS training practice serving around 9,000 patients, seeks a permanent part-time receptionist for its front desk team. You will be the first point of contact for patients and visitors, handling appointments, signposting callers, repeat prescriptions, email and clerical support.

The role requires prior primary care experience and EMIS proficiency, with the ability to work fixed shifts on Monday, Tuesday and Friday and to cover extra shifts at short notice.

Qualifications

• Previous experience in an NHS GP surgery or primary care.
• Experience using EMIS.
• Proficient with Word, Excel and Windows software.

Responsibilities

• Open and close the practice premises.
• Maintain and operate the appointments system.
• Book appointments, home visits and telephone consultations and signpost callers to the right clinician or service.
• Use digital tools to manage and process patient requests.
• Process incoming and outgoing email.
• Process repeat prescriptions.
• Contact patients, team members and external healthcare providers.
• Provide clerical support to staff (word processing, data entry, filing, photocopying, scanning).
• File and retrieve paperwork.
• Keep patient and practice information confidential.
• Apply practice policies and support equality and diversity.
• Take part in appraisals, training and audits.

Skills

EMIS

Word

Excel

Keyboard skills

Communication

Job description

Pilgrims Way Surgery, an NHS training practice with around 9,000 patients, seeks a permanent part-time receptionist for its front desk team. The role is the first point of contact for patients and visitors, covering appointments, signposting callers, repeat prescriptions, email and clerical support. Fixed weekly shifts fall on Monday, Tuesday and Friday, and the post needs flexibility for extra short-notice shifts. Prior primary care experience and EMIS use are essential.

What the job involves

• Opening and closing the practice premises
• Maintaining and operating the practice appointments system
• Booking appointments, home visits and telephone consultations and signposting callers to the right clinician or service
• Using digital tools to manage and process patient requests
• Processing incoming and outgoing email
• Processing repeat prescriptions
• Contacting and responding to patients, team members and external healthcare providers
• Giving clerical support to practice staff, including word processing, data entry, filing, photocopying and scanning
• Filing and retrieving paperwork
• Keeping patient and practice information confidential
• Applying practice policies and supporting equality and diversity
• Taking part in appraisals, training and audit

What’s required

Experience

• Previous experience in an NHS GP surgery or primary care

Skills & knowledge

• Experience using EMIS
• Experience with Word, Excel and similar Windows software
• Keyboard skills and computer literacy
• Evidence of good communication skills

Other

• Flexibility to work additional shifts at short notice