Receptionist / Administrator

Meadowview Surgery; Wigan, Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Meadowview Surgery is seeking an enthusiastic Receptionist to join a busy team. You will greet patients, answer calls, and support the practice with appointments, records, and referrals.

The role requires strong customer service, clear communication and the ability to stay organised in a fast-paced environment. You will work closely with GPs, nurses and administrative staff to ensure smooth patient care, maintain confidentiality and follow infection control policies.

Qualifications

• Must be friendly, professional and welcoming.
• Excellent communication and customer service skills required.
• Enthusiastic and eager to learn new skills.
• Able to multitask and work efficiently in a busy environment.
• Strong organisational skills and attention to detail.
• Proactive team player able to support colleagues.

Responsibilities

• Answer telephone calls, respond to queries, and redirect as needed.
• Book, cancel and manage appointments using the practice's system.
• Process prescription requests, test results and referral updates.
• Update patient records accurately and securely.
• Greet patients and visitors at the reception desk and provide assistance.
• Liaise with GPs, nurses and admin teams to support patient care.
• Maintain reception area and adhere to infection control policies.
• Handle patient registrations, document scanning and correspondence.

Skills

Friendly

Customer service

Communication

Organised

Team player

Job description

We are looking for an enthusiastic and reliable Receptionist to join our busy team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is eager to learn and isn't afraid of hard work. No two days are the same, so we're looking for someone who can stay organised, adapt to changing priorities, and maintain a positive attitude under pressure.

The ideal candidate will:

• Be friendly, professional, and welcoming
• Have excellent communication and customer service skills
• Be enthusiastic and willing to learn new skills
• Thrive in a busy and varied role
• Be able to multitask and work efficiently
• Have good organisational skills and attention to detail
• Be a team player with a proactive approach
• Greet patients and visitors at the reception desk and provide assistance
• Answer incoming telephone calls, respond to queries, and redirect as needed
• Book, cancel, and manage appointments using the practices clinical system
• Process prescription requests, test results, and referral updates
• Ensure patient records are updated accurately and securely
• Handle urgent or sensitive situations calmly and professionally
• Liaise with GPs, nurses, and administrative teams to support patient care
• Maintain the reception area and adhere to infection control policies
• Manage patient registrations, document scanning, and correspondence
• Uphold data protection, confidentiality, and safeguarding protocols
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Be able to adapt to the challenges and changes facing General Practice

Job Responsibilities:

• Receptionist Duties: Answering the telephone, taking messages and passing them on appropriately
• Directing patients to digital platforms
• Manage the reception desk ensuring surgeries run smoothly and efficiently
• Processing all requests for repeat prescriptions in accordance with practice guidelines
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc
• To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team
• Be able to cover all reception/administration tasks as necessary
• Typing referral letters/Choose & Book referral letters
• Process appointment requests by telephone and in person
• Taking requests for home visits and ensure they are recorded and processed correctly
• Liase with hospitals, primary health care team, social services, etc
• Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms
• Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Photocopy and shred as required
• Maintaining confidentiality at all times
• Receive patients and visitors courteously and efficiently
• To have a thorough knowledge of all Practice procedures and policies
• To work in accordance of written protocols
• Any other tasks allocated by Practice Manager / GPs
• All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Other Responsibilities:

• Confidentiality Health & Safety
• Equality and Diversity
• Personal/Professional Development
• Quality
• Excellent Communication Skills
• Contribution to the Implementation of Services