Medical Receptionist

The Methodist Church in Britain; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Full training provided

Job summary

St Johns House Medical Centre is seeking a part-time medical receptionist to join a large general practice with a combined clinical and administrative team. Duties include booking appointments, handling calls, and directing patients to the correct service on first contact.

Experience in public reception is essential; full training will be provided and you will rotate between call centre and reception desk on fixed shifts.

Qualifications

• Educated to GCSE level or equivalent.
• Experience in a public reception environment.
• Experience dealing with the public or patients.
• Experience using Microsoft Office software.

Responsibilities

• Answer incoming calls promptly in line with practice protocol.
• Book appointments face to face, by phone and via online triage, signposting patients to the right clinician.
• Speak with patients face to face and handle their queries.
• Use the care navigation system to guide patients to the correct service at first contact.
• Register new patients promptly and accurately on the computer system.
• Take messages and divert calls accurately.
• Advise on charges for private services, take payment and issue receipts.
• Set up reception for the day and complete rota administration tasks.

Skills

Communication

IT skills

Phone etiquette

Customer service

Judgement

Self management

Flexibility

Professional development

Education

GCSE

Tools

Microsoft Office

Job description

Part-time medical receptionist post at St Johns House Medical Centre, a large general practice with a combined clinical and administrative team. The work covers booking appointments in person, by phone and via online triage, taking messages and home visit requests, and directing patients to the right service first time. Rotation between the call centre and reception desk, on fixed weekday shifts that differ each day. Public reception experience is essential, though full training is given.

What the job involves

• Answer incoming calls promptly in line with practice protocol
• Book appointments face to face, by phone and via online triage, signposting patients to the right clinician, place and time
• Speak with patients face to face and handle their queries
• Use the care navigation system to guide patients to the correct service at first contact
• Receive and record requests for home visits, district nurse visits and telephone consultations
• Take messages and divert calls accurately
• Offer urgent patients appropriate, timely appointments using own judgement
• Action repeat prescription requests within practice procedures
• Register new patients promptly and accurately on the computer system
• Advise on charges for private services, take payment and issue receipts
• File correspondence, results and reports promptly; retrieve and re-file records in alphabetical order; keep records in good repair
• Set up reception for the day, carry out end-of-day procedures and complete rota administration tasks

What’s required

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience working in a public reception environment
• Experience dealing with the public or patients
• Experience using Microsoft Office software

Skills & knowledge

• Excellent communication skills
• Strong IT skills
• Excellent telephone manner
• Courteous, timely responses to queries by text, phone, letter, email and occasionally face to face
• Use of judgement, resourcefulness and common sense
• Able to work without direct supervision and set own workload priorities

Other

• Understanding of and adherence to strict confidentiality
• Able to work as part of a multi-skilled team
• Able to work under pressure in a changing environment
• Able to use own initiative
• Flexibility to work set hours
• Demonstrable commitment to professional development

Nice to have

• Experience of working in general practice
• Experience of clinical systems such as EMIS Web, Docman and accuRx
• Experience of telephone switchboard operation
• Recognised customer care qualification
• Car driver with a clean licence

What’s offered

• Full training provided