GP Receptionist

The Methodist Church in Britain; King's Lynn; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Full training provided

Job summary

Vida Healthcare is seeking a receptionist to support four-site operations across the UK. The role involves front-desk duties, handling patient inquiries in person and by phone, signposting to services, and booking, cancelling, and checking appointments with strict confidentiality.

We value customer service experience and computer literacy, with full training provided. The role covers morning and afternoon shifts, with options for full or part-time hours across multiple sites.

Qualifications

• GCSE level including English, or two years' working experience.
• Experience in a customer service environment.
• Computer literacy with previous hands-on experience.
• Working with highly confidential information.
• Strong organisation, time management and attention to detail.
• Excellent communication skills.
• Working alone or within a team.

Responsibilities

• Deal with patients calmly and sympathetically at a high pace, with high accuracy.
• Listen to patients and signpost them to the correct service.
• Handle confidential patient information with professionalism.
• Provide telephone and face-to-face support to book, cancel and check appointments.
• Support patients who have a problem or complaint.
• Work across the practice's sites, with a main site assigned.
• Take part in training set by management for personal and professional development.

Skills

Computer literacy

Excellent communication

Organisational skills

Attention to detail

Teamwork

Customer service experience

Education

GCSE including English

Tools

SystmOne

Microsoft Office

Job description

This receptionist post is with Vida Healthcare, a general practice, and is advertised through Primary Care Careers. The work centres on patient contact in person and by phone, signposting people to the right service, and helping them book, cancel or check appointments while protecting confidential records. The post is multi-site, so the holder must cover all four surgeries, working morning and afternoon shifts between 8:00 and 18:30 on full or part-time hours. Customer service experience and computer literacy are essential, and training is provided.

What the job involves

• Deal with patients calmly and sympathetically at a high pace, with high accuracy
• Listen to patients and signpost them to the correct service
• Handle confidential patient information with professionalism
• Provide telephone and face-to-face support to book, cancel and check appointments
• Support patients who have a problem or complaint
• Work across the practice's sites, with a main site assigned
• Take part in training set by management for personal and professional development

Qualifications

• GCSE level including English, or two years' working experience

Experience

• Experience in a customer service environment

Skills & knowledge

• Computer literacy with previous hands-on experience
• Working with highly confidential information
• Strong organisation, time management and attention to detail
• Excellent communication skills
• Working alone or within a team

Other

• Able to cover all four practice sites

Nice to have

• Previous experience using SystmOne
• Entry-level knowledge of Microsoft products
• Previous experience of working in the NHS or a call-centre setting

What’s offered

• Full training provided