Receptionist

The Methodist Church in Britain; Rowsley CP; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Centre Surgery, a GP practice serving about 5,500 patients, is seeking a receptionist to greet patients, answer calls, book appointments, handle test results and signpost to pharmacists, physiotherapists and other services. The role requires clear communication and the ability to work as part of a team.

Hours are 27.5 per week, spread across four days with early and late shifts. Visa sponsorship is not available, so applicants must already have the right to work.

Qualifications

• GCSE level or equivalent required.
• Experience in customer service and working with others preferred.
• Good written and verbal communication is essential.

Responsibilities

• Greet patients and visitors and answer telephone calls.
• Use the clinical system and other software to make appointments and manage test results.
• Signpost patients to pharmacists, physiotherapy or other services.
• Respond to tasks from clinical and non-clinical staff.
• Liaise with external community and emergency services.
• Prepare repeat prescriptions in line with practice policy.
• Handle appointment and home visit requests and keep records up to date.
• Carry out clerical tasks such as letters and forms and maintain confidentiality.

Skills

Written and verbal communication

Time management

Interpersonal skills

Education

GCSE level or equivalent

Tools

SystmOne

Job description

This Receptionist post sits at The Centre Surgery, a GP practice of about 5,500 patients within Hinckley Central PCN, and is run under an APMS contract by Hinckley and Bosworth Medical Alliance Ltd. The work centres on greeting patients, answering calls, booking appointments, handling test results and signposting people to pharmacists, physios and other services. Hours are 27.5 a week, spread across four days with early and late shifts. Visa sponsorship is not available, so applicants must already have the right to work.

What the job involves

• Greet patients and visitors and answer telephone calls
• Use the clinical system and other software to make appointments and deal with test results
• Signpost patients to the most appropriate service, such as pharmacists, physiotherapy, self-care or social prescribers
• Respond to tasks from clinical and non-clinical staff
• Liaise with external community and emergency services
• Prepare repeat prescriptions in line with practice policy
• Handle appointment and home visit requests in line with practice policy
• Keep patient records up to date and retrieve information from computer and manual systems
• Carry out clerical tasks, including standard letters, patient transport and lab forms
• Pass information proactively between patients, doctors and other professionals
• Promote and register patients for the online service
• Open and close the premises and keep reception, waiting and consulting areas prepared, safe and tidy

Qualifications

• Educated to GCSE level or equivalent

Experience

• Practical experience of working with others
• Using own initiative and multi-tasking
• Excellent customer service and liaison

Skills & knowledge

• Excellent written and oral communication
• Time management and meeting deadlines
• Interpersonal skills

Other

• Staying calm and professional under pressure
• Adaptability
• Working effectively as a team member
• Self-motivated and resourceful, taking initiative
• Flexibility to work the hours the job demands
• Confidentiality, integrity and honesty

Nice to have

• GCSE Mathematics and English at grade C or above
• Understanding of a general practice reception environment
• SystmOne experience
• Experience of working in a general practice reception
• Planning and organising
• Negotiation and conflict management
• Problem solving