Practice Receptionist

Granta Medical Practices; Royston; On-site; GBP 20,000 - 25,000; Part time

Job summary

A large medical practice in the United Kingdom is seeking an enthusiastic individual to join its Reception team at Barley and Market Hill sites. The part-time role involves assisting patients, performing administrative tasks, and ensuring a positive experience. Successful candidates will exhibit strong IT skills, a positive demeanor, and the ability to work well under pressure. This position also entails handling sensitive information and requires a DBS check.

Benefits

Company pension

Sick pay

Qualifications

• Ability to work accurately under pressure and enjoy interacting with the public.

Responsibilities

• Offer general assistance to the practice team.
• Receive, assist, and direct patients.
• Perform various administrative duties to support the practice.

Skills

Good IT skills

Ability to prioritise

Positive approach

Job description

Monday - 8.30am-6pm (1/2 hour lunch) - Market Hill

Tuesday - 8.30am-2.30pm - Barley

Wednesday - 8.30am-5pm (1/2 hour lunch) - Market Hill

Friday - 8.30am-2.30pm - Barley

Full training will be given.

Main duties of the job

Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Head of Operations/Reception Manager, dependent on current and evolving practice workload and staffing levels:

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking accurate messages and passing on information
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Monitoring of and responding to building alarms as necessary
• Locking-up of practice premises and maintaining security in accordance with practice protocol

Part-time, Permanent

About us

We are a large Medical Practice with sites based in Linton, Sawston, Royston, Barley and Shelford and are looking for an enthusiastic and motivated person to join our Reception team at our Barley and Market Hill sites.

• Company pension
• Sick pay

Job responsibilities

Job Summary:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Person Specification

Qualifications

• n/a
• You will need good IT skills, the ability to prioritise and be able to work accurately, sometimes under pressure. You should have a positive approach to your work and enjoy interacting with members of the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.