Practice Receptionist

NHS Scotland; Lerwick; On-site; GBP 26,000 - 29,000; Part time

Job summary

An exciting opportunity awaits for a part-time Practice Receptionist at a bustling health centre in Lerwick. This role is perfect for individuals who thrive in dynamic environments and are passionate about providing exceptional customer service. As a key member of the reception team, you will handle patient queries, manage appointments, and assist with administrative tasks. Enjoy the unique lifestyle Shetland offers, with its stunning scenery and vibrant community. Join a supportive team and make a difference in the lives of the local population while enjoying a fulfilling career in healthcare.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Answer queries from the public and manage appointments.
• Type letters and referrals as required.

Skills

Customer Service

Communication Skills

Typing Skills

Experience in GP Practice

Education

High School Diploma

Job description

Join to apply for the Practice Receptionist role at NHS Scotland

Practice Receptionist – Lerwick Health Centre (Ref: 214495)

Substantive

Part Time 29.6 hours per week

Band 3 - Salary Range £26,869 - £28,998 per annum pro rata

Plus Distant Islands Allowance of £2,380 per annum pro rata

An opportunity has arisen for a Band 3 part-time Receptionist in the Lerwick Health Centre. The Lerwick Practice is a salaried General Practice, providing medical services to a population of approximately 8,600 patients.

In this busy and demanding post, you will find no two days the same – the Reception staff have a key role in answering queries from members of the public as well as typing letters and referrals. Previous experience of working in a GP Practice would be an advantage but training on the job will be given. The expected working pattern will be 0830-1700 Monday, Wednesday, Thursday and Friday.

Rise to the challenge and enjoy the opportunity - Shetland is a wonderful place to live and work. Shetland offers low pollution, low crime, excellent schools, great leisure facilities, unique wildlife and amazing scenery, whilst still only a short flight away from the UK mainland. To find out more about living and working in Shetland go to www.shetland.org and/or https://www.shetland.org/life.

You will be expected to comply with the Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing your role – details can be viewed on HCSW Standards and Codes.

For an informal discussion, please contact Lisa Watt on 01595 743209 or Chris Maddison, Practice Manager on 01595 693201.

Closing date for receipt of applications is 11/05/2025.

Additional Information

• This is a local advertisement and no relocation or interview expenses are applicable.
• This post is not eligible for sponsorship. Please ensure you have the right to work in the UK before applying. More info here.
• If you require assistance with your application, email support with the vacancy reference and “NHS Shetland”.
• Preferred candidates will need to join or update the PVG Scheme before employment.
• We promote equal opportunities and welcome applications from all communities.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industries: Hospitals and Health Care

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