Reception Supervisor - Marine North Berwick

Marine & Lawn; Southampton, North Berwick; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in hospitality is seeking a Reception Supervisor to lead a dynamic front office team. This role involves delivering exceptional service, mentoring new team members, and ensuring a memorable experience for guests. You'll be empowered to make decisions and resolve guest concerns, all while maintaining high service standards. Join a company that values its employees and offers a range of perks, including discounts and a supportive work environment. If you're passionate about customer service and have a knack for leadership, this opportunity is perfect for you.

Benefits

Company Discount on rooms

Generous recommend a friend scheme

Access to discounts and cashback

24/7 Employee Assistance Program

Discounts on hotel food & beverage

Recognition incentives

Team Member Events

Complimentary meal on duty

Parking for vehicles

Qualifications

• Proven track record as a Reception Supervisor in a hotel environment.
• Strong leadership skills and passion for customer service.

Responsibilities

• Supervise Front Desk Team Members to ensure brand standards.
• Greet guests and create a welcoming experience.
• Resolve guest concerns and take ownership of feedback.

Skills

Customer Service

Leadership

Multi-tasking

Problem-solving

Communication

Tools

Opera

Job description

THE OPPORTUNITY

We are looking for Reception Supervisor, to lead our distinguished front office/reception team at the Marine North Berwick, to deliver an outstanding welcome and experience to our guests.

THE ROLE

As aReception Supervisor,you will be part of the team, delivering oustanding service to our guests and creating memorable experiences, while assisting the Front of House Ops Manager, in the day-to-day Management of the Front office Team. You will be enthusiastic about providing inspiring service and mentoring new Team Members.

YOUR JOB DUTIES AND RESPONSIBILITIES

• Ensuring, by supervising the Front Desk Team Members, that service brand standards are being always delivered to guests.
• Greeting guests and creating a welcoming and memorable arrival/departure experience.
• Recommending places in the community for our wonderful guests to experience.
• Dealing with guest enquiries, payments, feedback, and departures.
• Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
• Ensure your shift team has current knowledge of hotel products, services, pricing, special promotional offers, and daily VIP and special events.
• Being a buddy and trainer to new Team Members to create a great new starter experience.
• Monitor the standards and performance of Team Members with an emphasis on training and feedback.
• Maintaining the front desk by keeping it clean and tidy.
• Assisting guests with their luggage and anticipating any requests they might have.
• When appropriate taking the opportunity to sell upgrades and special offers to increase the hotel's revenue.
• Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
• Assisting fellow Team Members both within and outside your normal department.
• Recording any maintenance issues onto our Alice App and communicating across other departments.
• Acting as Hotel Duty Manager when assigned Duty Manager shifts.

WHAT WE ARE LOOKING FOR FROM YOU

• You will have a proven track record as a Reception Supervisor within a hotel environment.
• You are a great leader and strive to develop the reception team.
• Customer service is your passion – you will love to meet and greet different people.
• Ability to multi-task and make sound decisions in a fast-paced environment.
• Ability to communicate effectively in English, both verbally and in writing.
• Working knowledge of /Opera (Essential).
• Strong problem-solving skills with a positive can-do attitude.
• You can adapt to all situation @types, keeping calm and collected.
• Computer skills.

THE PERKS

• Company Discount on rooms plus free night stays each year.
• Generous recommend a friend scheme.
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
• Access to a 24/7 Employee Assistance Program.
• Discounts on the hotel food & beverage.
• Recognition incentives.
• Team Member Events
• Complimentary meal on duty in the Team Member canteen.
• Parking for cars, mopeds, scooters, and bicycles

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.