Patient Support Team Receptionist

NHS; Alnwick; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dedicated team at a forward-thinking healthcare provider in Alnwick, where your role as a Patient Support Team Receptionist will be vital in ensuring exceptional patient care. This part-time position offers flexibility and the chance to engage with patients daily, making a positive impact in their healthcare journey. With a focus on teamwork and community service, you will be part of an organization committed to delivering a full range of primary care services. Enjoy benefits like an NHS Pension, generous annual leave, and training opportunities as you grow in your career while supporting the health of rural Northumberland.

Benefits

NHS Pension

Training Package

Recognised NHS continuous service

Generous annual leave

Bluelight discounts

Qualifications

• Friendly and proactive individual with strong communication skills.
• Experience in patient support or reception roles is advantageous.

Responsibilities

• Greet patients and manage appointments efficiently.
• Process eConsult requests and maintain reception areas.
• Handle administration tasks and respond to patient inquiries.

Skills

Patient interaction

Appointment scheduling

Administration tasks

Communication skills

Education

High school diploma or equivalent

Job description

Job Summary

Here at Alnwick Medical Group, we have a team of approximately 80 staff working across 4 sites, including 12 in our Patient Support Reception Team.

Due to internal progression, an exciting opportunity has arisen for a part-time Patient Support Team Receptionist (up to 28 hours per week). We seek a friendly, flexible, and proactive individual to join us.

The successful candidate will work between 7:45 am and 6:30 pm, Monday to Friday.

Main Duties

1. Greet patients and visitors.
2. Book, amend, and cancel appointments.
3. Record requests for home visits.
4. Process eConsult requests from patients.
5. Ensure equitable distribution of clinicians' workload.
6. Respond to or redirect patients to appropriate care providers.
7. Set up new patients on the system.
8. Advise on charges for private services, process payments, and issue receipts.
9. Maintain reception and waiting areas.
10. Answer and document incoming calls, redirect as needed.
11. Undertake administration tasks as per rota.
12. Carry out start/end of day procedures.
13. Check and respond to emails.
14. Perform other reasonable duties within the role.

About Us

Our mission is "Better through successfully working together to provide a full range of primary care services for rural Northumberland."

Benefits

• NHS Pension
• Training Package
• Recognised NHS continuous service
• Generous annual leave
• Bluelight discounts

Additional Details

Date posted: 02 May 2025

Pay scheme: Other

Salary: £12.21 - £12.35 per hour (depending on experience)

Contract: Permanent

Working pattern: Full-time

Location: Infirmary Drive, Alnwick, Northumberland, NE66 2NL